Emergency Call Center Call Taker

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description:

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

• Answer, screen, and direct calls
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Other duties as assigned
  
  
  

Requirements

Position Requirements:

• A minimum of two years customer service or call center experience
• Pleasant, professional phone manner
• Detail oriented
• Computer & typing skills
• Ability to excel in high-stress environment
• Adapt to frequently changing policies
• Ability to learn policies and procedures for facilities and recognize when to apply them.
• Weekend availability
  
  
  

Preferred:

• Medical background
• EMD or EMT -B/P certification preferred
  
  
  

What we offer:

• Competitive Pay, PTO, overtime opportunities
• A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
• Tuition reimbursement
• Uniforms
• On-site continuing education
• Family culture based on open communication
• EMS career advisers
  
  
  

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.