Client Insights Lead

Location: Remote

About this Role:

Develops and maintains long-term client relationships by serving as a client advocate and liaison. Understands the client’s changing and expanding business needs and identifies opportunities to improve client satisfaction and find new Comscore solutions to meet their needs. Through regular contact, ensure maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention.

What You'll Do:

• Senior key contact for small to mid-sized to large enterprise accounts
• Day-to-day client lead of a portfolio of named client accounts with direct ownership for client satisfaction, product usage, and issue resolution
• Establishes strong and productive relationships with client accounts, in-person and virtually
• Partners with client contacts to conduct interface trainings and set up reporting in a way that generates powerful insights and data stories
• Maintains a strong knowledge of client’s industry, competitive space and role in the market, including competitors, customers, and emerging trends
• Proactively identify opportunities to improve client deliverables, anticipate client needs, offer creative solutions, and share upsell opportunities with sales leads
• Shares strategies and communications with sales leads to grow, improve and amplify relationships with clients
• Monitors account health, usage and engagement and communicates risk and opportunities to management team; develops strategies to overcome risk and address opportunities
• Works closely with internal Comscore teams to communicate client needs and provide feedback
• Partners with Product leads to translate client and team feedback related to data and products in order to influence the product roadmap and direction
• Regularly volunteers to handle ad-hoc projects and is a significant resource to the larger Comscore organization
• Trains and mentors junior team members

What You'll Need:

• 6+ years of Client Success / Insights experience within analytics, audience measurement, advertising agency, marketing data solutions or digital media business
• Experienced in creating value for clients through data insights and client-focused consultation
• Focused on a collaborative approach to problem solving
• Excellent communication and presentation skills
• Ability to mentor and train junior members of the team
• Ability to work autonomously and independently under little supervision
• Compensation: $98K - $102K Commensurate with Experience

About Comscore

At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.

Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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