Community Support Specialist

The Role

As a Community Support Specialist on our Community Initiatives Team, the core of your responsibilities is to assist and empower pet owners in solving pet-related concerns by providing resources and information about internal (Humane Society of Charlotte) and external (outside organizations and social service agencies) programs and assistance options. The Community Support Specialist is a human service based, public-facing position that operates out of the Pet Help Center to communicate with community members seeking guidance on financial assistance, pet food and supply support, pet surrender, lost/found animal protocols, and other general pet resources. The Community Support Specialist will assess client needs to identify the most beneficial resources/assistance for each client's individual situation, ability, and access through understanding and recognizing underlying needs. This position is responsible for excellent verbal and written communication through conversations in-person, via email, and on the phone. For a full list of duties and responsibilities, please read our Job Description posted on our Careers Webpage.

Our Community Support Specialist will be earning $20/hour and will be full-time at 40 hours per week. This position will be 5 days a week and include weekends. The schedule will be Thursday-Monday.

Who are we looking for?

• Preferred: six months to one year related experience and/or training, preferably in a social or human services role.
• Preferred: basic animal behavior & training knowledge and knowledge of common veterinary concerns.
• Enthusiasm for the mission of the Humane Society of Charlotte and helping pet owners in our community.
• Open-minded and accepting of a diverse clientele; aware of personal bias and willing to address this bias and empathize towards a wide range of situations.
• Must be willing to work flexible hours when needed, including weekends.
• Must have a reliable mode of transportation.
• Must be comfortable interacting with dogs and cats.

Benefits

• Medical Insurance Covered at 98%
• Dental & Vision Insurance
• 401(k) with Match
• 100% Company covered Short Term Disability & Life Insurance
• Medical & Dependent Care FSA
• Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help
• Professional Development Assistance & Opportunities for Growth
• Student Loan Assistance (PSLF)
• PTO
• Holiday & Birthday PTO
• Paid Sabbatical Leave
• Paid Parental Leave
• Paid Bereavement Leave
• Paid Pet Bereavement Leave

Pet Discounts Including:

• Medical/Wellness Care including Flea/Tick and Heartworm Preventative
• Dog Training
• Pet Adoption
• Retail Center
• Pet Insurance with MetLife
• Pet Food through Hill’s VIP & Royal Canin

About HSC

HSC has been around for over 46 years, then in 1982 we became the first low cost spay/neuter clinic to open in the southeast US! HSC moved into our brand-new Animal Resource Center, and we are thrilled to have a brand-new state-of-the-art facility which allows us to offer more comprehensive services to our community. Our Pet Help Center opened in 2023, providing dedicated, quality care for pets and their owners in need.

Join our team of professionals making a difference in the lives of animals and families in our community. Visit our website, www.humanecharlotte.org, for more information on our organization and culture. We look forward to hearing from you!

HSC is committed to a diverse work environment where all individuals are treated with respect and compassion. We are an equal opportunity employer and welcome applications without regard to any characteristic protected by law.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Day shift

Work Location: In person