Client Technologies Analyst II - Public Safety

The purpose of the position is to provide responsible and complex client computer systems support. The position is responsible for computer systems installation, upgrades, inventory, training, user assistance, and associated duties. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

Essential Tasks:

• Analyzes client requests for new or improved computer technology systems; researches current technologies in computer systems to recommend solutions to client problems or needs.
• Assists clients with problems related to computer systems involving hardware or software difficulties.
• Installs new client computer systems and provides orientation or initial/follow-up training for system users.
• Provides local system and basic network administration; controls user access to systems; adds and deletes users and assigns passwords as required.
• Performs special projects or tasks involving specialized computer systems or requirements as assigned.
• Performs administrative functions such as maintaining inventory or other records, assisting with budgets, monitoring materials and expenditures, ordering materials and supplies, compiling and preparing specifications for new systems, maintaining system documentation, conducting studies, preparing reports, and other related tasks.
• Attends or conducts staff or training meetings to exchange information; attends in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills.
• Performs other related duties as assigned.

Ideal Candidate Should Be And/Or Possess:

• Demonstrated capacity for project planning and infrastructure documentation.
• Proficient in current LAN/WAN technology and other Microsoft Products.
• Strong analytical skills and solid foundation in current desktop/LAN technology and Microsoft products.
• Excellent verbal and written communication skills.
• Demonstrated capacity for strategic thinking and business development.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• A solid understanding of networking/distributed computing environment concepts, understand principles of network routing, client/server programming, the design of network-wide file system layouts.
• Ability to orally communicate and comprehend detailed spoken information and instructions.
• Ability to work well under pressure and commit to meeting deadlines with strong problem-solving skills.

Required Qualifications

• VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in computer science or a closely related field.
• EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.
• SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and driving record in compliance with City Driving Standards.
• SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Office 365 Professional Plus
• Intune
• CompTIA A+
• SCCM
• Active Directory
• Networking Experience
• VDI/VMWARE Horizon
• Heat or other Ticketing Management System

ADA Checklist

Overall Physical Strength Demands

M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

• Standing: Frequently- From 1/3 to 2/3 of the time.
• Sitting: Frequently- From 1/3 to 2/3 of the time.
• Walking: Continuously- 2/3 or more of the time.
• Lifting: Frequently- From 1/3 to 2/3 of the time.
• Lifting Amount: Exerting up to 20 lbs
• Carrying: Frequently- From 1/3 to 2/3 of the time.
• Carrying Weight: Exerting up to 20 lbs
• Pushing/Pulling: Frequently- From 1/3 to 2/3 of the time.
• Pushing/Pulling Weight: Exerting up to 20 lbs
• Reaching: Frequently- From 1/3 to 2/3 of the time.
• Handling: Frequently- From 1/3 to 2/3 of the time.
• Fine Dexterity: Frequently- From 1/3 to 2/3 of the time.
• Kneeling: Frequently- From 1/3 to 2/3 of the time.
• Crouching: Frequently- From 1/3 to 2/3 of the time.
• Crawling: Occasionally- Up to 1/3 of the time.
• Bending: Frequently- From 1/3 to 2/3 of the time.
• Twisting: Occasionally- Up to 1/3 of the time.
• Climbing: Occasionally- Up to 1/3 of the time.
• Balancing: Frequently- From 1/3 to 2/3 of the time.
• Vision: Continuously- 2/3 or more of the time.
• Hearing: Continuously- 2/3 or more of the time.
• Talking: Continuously- 2/3 or more of the time.
• Foot Controls: Frequently- From 1/3 to 2/3 of the time.

Machines, Tools, Equipment and Work Aids Used

Laptops, Desktops, barcode scanners, printers, basic hand tools

Protective Equipment Required

Environmental Factors

• Dirt and Dust: W = Several Times Per Week
• Extreme Temperatures: S = Seasonally
• Noise and Vibration: S = Seasonally
• Fumes and Odors: S = Seasonally
• Wetness/Humidity: S = Seasonally
• Darkness or Poor Lighting: S = Seasonally
• Primary Work Location: Office Environment

Non-Physical Demands

• Time Pressures: Continuously- 2/3 or more of the time.
• Emergency Situations: Occasionally- Up to 1/3 of the time.
• Frequent Change of Tasks: Occasionally- Up to 1/3 of the time.
• Irregular Work Schedule/Overtime: Occasionally- Up to 1/3 of the time.
• Performing Multiple Tasks Simultaneously: Continuously- 2/3 or more of the time.
• Working Closely with Others as Part of a Team: Continuously- 2/3 or more of the time.
• Tedious or Exacting Work: Frequently- From 1/3 to 2/3 of the time.
• Noisy/Distracting Environment: Occasionally- Up to 1/3 of the time.
• Other: Occasionally- Up to 1/3 of the time.