Patient Services Representative II

Job Summary

This incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients and visitors. This position will float to all Hospital Operations business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient related hospitality and call center support, for the assigned department/clinical team within the Hospital Operations, including various shifts and length of assignments.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.

Minimum Qualifications

• High School / GED equivalent or related work experience
• Refer to Minimum Education section
• Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation
• Knowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies
• Interpersonal skills to establish and maintain effective working relationships with all co-workers and to interact with patients and the public with patience, courtesy, and professionalism
• Ability to efficiently use computer system applications for all functions required for this position
• Typing skills sufficient for timely and accurate input and production
• Writing skills, using proper English grammar, sufficient to compose clear and concise messages
• Bookkeeping skills sufficient to maintain accurate records of patient financial transactions
• Organizing skills to establish priorities for own work within stated guidelines
• Knowledge of practices and protocols related to medical office procedures
• Filing skills to maintain logs and files of information in order, current and easily retrievable

Preferred Qualifications

• Prior medical setting and/or hospital experience
• Experience with medical insurance verification
• At least two (2) years of customer service and/or call center experience
• Experience performing appointment scheduling and patient registration

Key Responsibilities

• 50% - Coordination of Medical Office Services
• 50% - Additional Job Functions

Department Overview

The Internal Medicine Specialty Clinic takes immense pride in being one of the country's most productive and dynamic centers of academic medicine. The clinic houses Endocrinology, Infectious Disease, Nephrology, Rheumatology, and Allergy.

POSITION INFORMATION

• Salary or Pay Range: $26.01 - $32.27
• Salary Frequency: Hourly
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: Day
• Location: Ellison Ambulatory Care Center
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

• High quality and low-cost medical plans
• UC pays for Dental and Vision insurance premiums
• Extensive leave benefits including Pregnancy and Parental Leave
• Paid Holidays, Time Off/Vacation/Sick Time
• Continuing Education allowance and Education Reimbursement Program
• Access to free professional development courses
• WorkLife and Wellness programs
• On-site Employee Assistance Program
• Supplemental insurance offered
• Public Service Loan Forgiveness Qualified Employer
• Retirement benefit options including Pension and other Plans

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus. Must be willing to work overtime, variable days, hours, and locations as required.

Special Requirements

• This is a critical position, employment is contingent upon successful completion of background check(s)
• This offer is contingent upon an Employment Misconduct Disclosure review
• The duties include the handling of cash (or cash equivalents)

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer.