Brand Partnership Associate

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches.

About the Role

As a Lovesac Brand Partnership Associate, you will use your top ambition to create a welcoming and engaging in-store event experience with our brand partners. You will travel to Lovesac events within your territory and demo and promote our products and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, are dedicated to making every customer experience extraordinary and are excited to build brand awareness join our Lovesac Retail Team!

What You'll Do

• Travel daily to temporary Lovesac events located within third-party environments for a designated territory.
• Represent Lovesac as a brand ambassador during events to increase brand awareness and build customer loyalty.
• Engage with potential customers by creating an interactive environment, delivering engaging product demonstrations and promoting limited time promotional offers to drive interest and sales.
• Create a sense of urgency with all customers to drive sales during the limited-time Lovesac event.
• Stay updated on product features, benefits, and industry trends to communicate with customers effectively and drive remarkable results.
• Promote our Lovesac post purchase experience with all customers to ensure overall customer satisfaction.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Assist in setting up Lovesac product displays, ensuring adherence to brand standards.
• Support the take-down process after events or promotions, ensuring all items are stored and organized correctly.
• Maintain a welcoming and visually appealing event by following visual merchandising standards.
• Oversee Lovesac operations for the event and ensure they are followed to company standards.
• Consistently gather customer feedback and insights to identify areas for improvement and communicate to Lovesac Management Team to drive future sales and engagement.
• Flexibility to support local stores when Lovesac events are not occurring. In-store responsibilities include but are not limited to:

• Actively engage with customers using our Lovesac selling techniques and product demonstrations.
• Assist the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships through post purchase.
• Conduct customer outreach by using company provided tools and communication methods.
• Provide attentive service to ensure customer needs are met and build customer loyalty.
• Learn and explain product and service features and benefits to effectively demo, assist, and educate customers.
• Learn and promote services including customization options, delivery, and post-sales support when engaging with customers.

• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow both Lovesac and vendor policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the space.
• Meet or exceed Lovesac event demand plans and key performance indicators.
• Meet or exceed individual sales goals and key performance indicators.
• Perform other duties as assigned by Management.

Who you Are

Our Lovesac Values:

• Core Values: Top Ambition, Willing to Sweep Floors, Grit,
• Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners

Our Lovesac Core Competencies:

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Requirements

• 18 years of age or older
• High-School Diploma or equivalent.
• Must have a current and valid drivers license, access to a reliable vehicle for work-related travel and current vehicle insurance.
• Able to work flexible hours including evenings, weekends and holidays.
• Must reside within 30 miles from the location and within the same state that is listed on the job posting.
• Minimum of 1 year of high-paced experience in a retail or customer service role required.
• Experience in a temporary or event-based setting preferred.
• Ability to work independently in a fast-paced environment, handling multiple customers/tasks at a time.
• Ability to perform product demonstrations confidently and handle live customer interactions effectively.
• Must be able to travel daily and as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
• Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand for an extended amount of time and must be able to move objects (including regularly lifting medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position. Must be able to assemble furniture and displays while working on the sales floor. This position routinely requires the following actions: bending, twisting, kneeling, grasping, reaching, pulling, pushing, standing, stooping, walking, crawling, and climbing.

Our Benefits

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 times paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store here!