Patient Service Representative II

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative II (PSR II) will follow established practices, policies, and guidelines, providing clerical and administrative support while handling high volumes of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. Duties include answering incoming telephone calls; scheduling and authorization for appointments, coordination of imaging and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs; insurance verification; and chart/medical records preparation.

These responsibilities include:

• Answering and triaging calls, directing to appropriate individuals or departments.
• Scheduling and authorization for appointments, surgeries, and ancillary services.
• Performing insurance verification functions.
• Processing and tracking all incoming and outgoing referrals.
• Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
• Building and maintaining physician appointment schedule templates in scheduling system.
• Performing courier and transport services, including medications from the pharmacy and returning unused medications to the pharmacy, following policy and guidelines.
• Assisting in all work assignments.

Qualifications

Required Qualifications:

• High School Diploma/GED.
• 2 + years of experience working with insurance companies and obtaining authorizations.