Administrative Assistant

Brand summary

The Airco Team is always accepting applications! A company can only be as forward-thinking as its people. Airco Service is the leading service company in Oklahoma and Arkansas. We employ knowledgeable service professionals with excellent customer service skills. All full-time employees are offered a comprehensive benefits package that includes health, dental, life, vision, short-term disability, long-term disability, Aflac, 401K, Roth Options and Paid Vacation. If you are interested in joining our team, fill out the employment application below.

Airco Service, Inc.

In business since 1961, we are a multi-award winning HVAC company. Our employees are our most valuable asset and we are always looking for the best personnel in the industry any time of the year. We foster personal and professional development by providing continuous training to our technicians. With extensive knowledge and a wide skill-base, our technicians are able to meet the diverse needs of our customers.

Requirements

• 2 - 5 years of off admin/management experience
• Highly motivated, close attention to detail, and strong organizational skills.
• Ability to communicate effectively in both written and verbal communication.
• Enthusiastic, positive, process driven and eager to learn.
• Proficient in all Microsoft Products (Knowledge of Service Titan preferred)
• Ability to multi-task, prioritize and manage time effectively.
  
  

Job functions:

• Assist management in the day-to-day operations.
• Fielding calls from customers, coworkers, and inspectors.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Advise on company information and stay current with company promotions.
• Basic office functions such as emailing, faxing, filing, etc.
• Perform other duties as assigned.
• Direct visitors to the appropriate person, department, or meeting room.
• Ensure the front desk area is neat and always organized.
• Accept and distribute packages, mail, or deliveries to the appropriate recipients.
• Warmly welcome clients and visitors as they enter the premises.
• Confirm or reschedule appointments both online and in person as needed.
• Perform light clerical duties such as data entry, filing, scanning, and photocopying.
• Address client concerns or complaints in a professional and calm manner, escalating issues to the appropriate department or manager when necessary.
• Maintain a positive, friendly attitude even in difficult situations.
• Exhibit excellent communication skills - both verbal and written.
• Demonstrate a strong customer service orientation with a friendly, professional demeanor.
• Multitask effectively, handling multiple requests and responsibilities simultaneously.
• Maintain attention to detail in scheduling, record-keeping, and client interactions.
• Problem-solve to address unexpected situations or client concerns.
• Exhibit technological proficiency with office software, phone systems, and possibly booking or payment processing systems.
• Manage time efficiently, prioritizing tasks based on urgency and importance.
• Receive payments from clients for services rendered or products purchased.
• Ensure HVAC business compliance by renewing city licenses in a timely manner
  
  

What's in it for you?

• Majority of employee Health premiums and a portion for dependents is paid by Airco
• Dental and Vision coverage available at minimal cost to employees
• Short-term and Long-term disability options (LTD covered by Airco)
• $20,000 life insurance policy paid by Airco
• Additional Voluntary term-life coverage options
• Supplemental coverage offered
• 401K and Roth options with company match.
• Up to 3 weeks paid vacation
• Paid holidays
• Not to mention you get the bragging rights that you work for the Official Service Company of the Oklahoma City Thunder!