Program Manager – Behavioral Health

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Person-Center Care Is At Our Core

Over a century ago, NewYork-Presbyterian introduced the world to moral, humanistic psychiatric care. We blazed the way for use of the Planetree model and are the first behavioral health facility to be recognized as a Planetree Designated Patient-Centered Hospital with Distinction. Our hospital is also a recipient of Magnet from American Nurses Credentialing Center (ANCC).

It’s a progressive environment—and a premier opportunity for your career. Join a Culture that Supports Excellence in Quality and Patient Satisfaction.

Program Manager – Behavioral Health – Ambulatory/Outpatient Access Center

The Ambulatory Access Center will be a cross-campus hub for evaluations to assist adult patients to find the right mental health care at the right time. This hub will unite existing triage/access staff across campuses to centralize/streamline access and decrease redundant, unnecessary, and time-intensive work by optimizing referral orders, Epic workflows, and decreasing documentation burden through efficient up front information gathering allowing the team to make the right triage decision quickly. The Ambulatory Access will prioritize referrals within NYP/WCM, provide transparency to available services/treatment within our system, make rapid and appropriate recommendations for services outside our system, while supporting the larger Outpatient mission to provide tertiary care to the most acute patients.

The Program Manager carries out the coordination, implementation and administrative duties for the Ambulatory Access Center. In conjunction with the Director and the Chief of Access & Innovation, develops and implements a transparent and efficient delivery system for patients seeking access to psychiatric services.

Responsibilities

• Leads a team of clinicians and triage staff to provide prompt patient communication, high quality evaluations, appropriate dispositions, and relevant measurement-based care.

• Supervises and coordinates overall operations of the Access Center including developing and implementing an organized system for tracking and managing referrals, coordinating clinicians’ schedules in adherence to hospital standards and compliance with regulatory agencies

• Manage the program’s intake process, including screening of potential patients for clinical appropriateness, coordination with Patient Access and Managed Care Department and communication with patients, families and referral sources

• Implement relevant EHR modifications and additional technologies to enhance quality and efficiencies with intake processes

• Coordinate with multicampus ambulatory programs to educate clinicians and staff regarding relevant internal and external clinical programs and workflow to facilitate appropriate and timely disposition. Establishes strong relationships with NYP/Weill Cornell Departments as well as other internal and external colleagues

• Administer direct clinical service to include individual, group and family psychotherapy. Provides social work services to patients and families, including identifying psychosocial and environmental needs, continuity care planning and supports goals of coping with illness and daily functioning, as well as follow through

• Participates in hospital wide projects related to patient care and services delivered to ensure quality outcomes. Innovates new interdisciplinary programs as needs are identified

This is a full-time day shift position at NewYork Presbyterian Weill Cornell with opportunities for hybrid work and occasional travel to NewYork Presbyterian Westchester Behavioral and NewYork Presbyterian Brooklyn Methodist.

Preferred Criteria

• Licensed Clinical Social Worker

Required Criteria

• Master’s degree

• Licensure in a clinical discipline related to mental health (psychology, social work, mental health counselor)

• Five years plus post-graduate experience in Behavioral Health

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

Salary Range

$97,000-$145,000/Annual