Food & Beverage Supervisor

Responsible for developing and maintaining high performance teams in the food and beverage area. Maintains proper staffing levels for assigned shift.

Qualifications

Education

High school diploma or the equivalent.

Prepares schedules and staffing guides for the food and beverage outlets. Assists in maintaining payroll costs as budgeted. Ensures that all applicable health and safety precautions applicable to food service are followed. Implements training programs to ensure high quality guest service. Responsible for the accurate documentation of employee work history (attendance, discipline, vacations, leaves of absences, performance reviews). Prepares necessary human resources paperwork and submits completed paperwork to the Food and Beverage Manager or Director of Food and Beverage. Addresses all employee and guest related concerns on assigned shift. Ensures adherence to all Collective Bargaining Agreements. Processes requisitions for the Food and Beverage Department into the company's AS400. Other duties as assigned.

Licenses

Gaming License

Non-gaming License

Health Card

Tam Card

Other

Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

Physical Requirements

Specialized Work Experience

Oversees the set-up and take-down for banquets, special events and the Shooter Bar. Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma. Must have legible handwriting. Visibility requires maintaining a professional appearance and providing a positive company image to the public. Work may include weekends, nights, and early mornings. Must be able to work on own, without constant supervision. Minimum of 2 years Food and Beverage supervisory experience preferred. Must have strong communication skills with the ability to train, motivate and coach in a team environment. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.

General Expectations

Devote himself/herself to ensuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow-through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.