Call Center Agent

About SmartStop Self Storage

SmartStop Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was awarded Newsweek’s Best Customer Service in 2021, 2022 & 2023 among Storage Center companies and Reputation’s 800 Award for 2023.

Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees! Come join a winning team.

SmartStop is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $17.00 - $18.00/hour depending on experience + Bonus

Call Center Agent Job Summary

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Call Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal/team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer centric.
• Sales driven with a can do attitude.
• Good computer skills.
• Excellent verbal, phone, and email communication.
• Ability to build relationships, (both internal and external).
• Good problem solving abilities.
• Multi-tasking is a must.
• A dedicated, quiet, secure work space free of distractions.
• Excellent internet connectivity.
• Ability to work weekends.

Benefits

• Monthly Bonus Incentive Plan.
• Health insurance including medical, dental and vision.
• Life and Disability Insurances.
• Paid Time Off & Paid Holidays.
• 401(k) matching.
• Employee assistance program.
• Referral program.

Discounts

• Health & Fitness Partnerships.
• Legal.
• Entertainment.
• Computers & Electronics.

Diversity

SmartStop Self Storage is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.