Client Care Coordinator

Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 45+ locations nationwide. Our highly trained experts are renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.

We thrive in a people-first culture with an emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. As industry leaders, we’re always innovating—bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts, and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees, we provide Medical, Vision, and Dental insurance.

Position Overview:

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

Schedule: Candidate MUST have open availability to work any shift to support business needs. This includes weekday, weekend and evening shifts.

What You’ll Do:

• Provide excellent client care and customer service
• Answer and screen a high volume of inbound phone calls
• Manage appointments (scheduling, moving, and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, keeping clients a priority
• Perform opening and closing duties of the clinic
• Provide basic office administrative support tasks including mailing, faxing, sorting, typing and filing
• Maintain a professional and clean work environment & appearance
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

What You’ll Bring:

• HS Diploma or GED required; AA preferred
• At least 1+ years of customer service experience
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment
• The ability to multitask, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Knowledge of Internet, Word, Excel, Outlook and the ability to learn new software quickly
• Excellent written, verbal, and interpersonal skills
• Great attention to detail and accuracy
• Consistently demonstrates good judgment, strong character, and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
• Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Pay Range: $20.00 - 28.00 per hour* (plus bonus potential)

• Base pay will be determined based on candidate experience, clinic size, clinic location and market.

Notices for Applicants:

• Notice at Collection
• Privacy Policy for California Residents
• SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities