Patient Services Coordinator II

We seek a dedicated call center representative to join our pediatric team in Orthopaedic Surgery. The role will coordinate call queues, schedule clinic appointments for pediatric patients, ensure accurate patient demographic information is entered into the Epic medical record system, and verify insurance details.

Key Roles & Responsibilities

• Appointment Scheduling: Actively coordinate incoming calls to schedule and reschedule appointments for pediatric orthopaedic patients, ensuring efficient use of clinic resources.
• Data Entry: Accurately enter patient demographic and insurance information into the Epic system and IDX database, maintaining data integrity and confidentiality.
• Insurance Verification: Verify insurance information and obtain necessary authorizations and referrals prior to scheduling appointments and surgeries.
• Customer Service: Provide exceptional customer service by addressing patient inquiries, routing calls as needed, and assisting with scheduling issues.
• Multi-tasking: Perform various customer-focused functions, including pre-registration verification, limited financial counseling, and follow-up on appointments as required.
• Patient Advocacy: Acting as a liaison between patients, their families, and the healthcare facility, ensuring they access available services.
• Communication: Responding to patient inquiries and providing support.
• Problem Resolution: Addressing and resolving any patient-related issues
• Surgical Coordination: Coordinate required information for surgical cases, ensuring all necessary documentation is completed and communicated to relevant parties to schedule the cases accurately.

Knowledge, Skills, Abilities & Work Characteristics

• Advanced proficiency in PC applications, software, and database management
• Ability to manage multiple tasks efficiently and accurately in a fast-paced environment
• Problem-solving
• Basic knowledge of medical terminology
• Excellent Customer Service Skills
• Effective Communication Skills
• Attention to Detail
• Enthusiastic
• Ability to work on a team
• Organizational Skills
• Medical Records
• Time Management
• Interpersonal Skills
• Flexibility
• Solid written and verbal communication skills
• Critical Thinking Skills
• Compassion

Qualifications

Education:

• Bachelor's degree in a related field
• And one (1) year of related experience required.
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE