Assistant Sommelier

SUMMARY: Responsible for assisting guests with wine selections.

PRIMARY RESPONSIBILITIES

1. Assists guests with wine selections during dining to ensure a superior guest service experience.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak, and understand English.
2. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
3. Work may include weekends, nights, and holidays. Must be able to work on own, without constant supervision.
4. Must have knowledge of wine and food pairings.
5. Must be willing to attend accredited Sommelier programs to further wine knowledge.

WORKING CONDITIONS: Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels. Must have demonstrated ability in maintaining consistent, high quality guest service levels.

Physical Requirements

General Expectations

1. Devote himself/herself to ensuring satisfaction to customers.
2. Determine management, production and quality requirements by asking questions and listening.
3. Attend company meetings as required.
4. Maintain a follow-up system that encourages follow through with assigned projects.
5. Establish personal performance goals that are consistent with company standards of productivity.
6. Review and analyze actions at the end of each period to determine how to better utilize time and plans effectively.
7. Understand the terminology of the business and keep abreast of technology changes in products and services.
8. Know and understand the federal, state, and local requirements governing the company’s business.
9. Follow lawful directions from supervisors.
10. Understand and follow work rules and procedures.
11. Participate in performance management.
12. Interact well with others and be a positive influence on employee morale.
13. Uphold the company’s non-disclosure and confidentiality policies and agreements.