Front Desk Attendant

The Village Health Clubs and Spas are premier healthy lifestyle clubs that foster work-life balance and healthy living. We offer a fun environment to promote health and wellness for members and employees. Our culture encourages employees to share their passion for health and fitness.

Our facilities and programming are complemented by a team of positive, friendly staff, creating a welcoming atmosphere.

Job Summary

To exceed guest expectations by being enthusiastic and helpful, creating a welcoming atmosphere for members and guests. Incorporate the Village Standards: People, Places, and Programs.

Summary Of Essential Functions

• Attract and retain members by consistently providing excellent customer service.
• Interact with employees, members, and guests positively, aligned with Village Standards.
• Present a professional image that reflects well on the organization.
• Greet and check in members with sincere hospitality and effective communication skills.
• Have general knowledge of the club, amenities, programs, and the area.
• Handle and record cash and non-cash transactions.
• Provide exceptional customer service while remaining friendly and helpful.
• Handle guest complaints promptly and direct questions to the correct individuals.
• Assist members in signing up for programs and activities.
• Answer all phones and direct calls appropriately.
• Maintain a clean and safe front desk area.
• Assist membership operations as needed.
• Take reservations for tennis, squash, and racquet courts.
• Perform other assigned duties.

Knowledge/Skills Required

• Operate multi-line telephone systems.
• Outstanding customer service skills with a friendly demeanor.
• Understanding of court reservation systems.
• Basic computer/data entry skills.
• Obtain CPR certification within 30 days of hire.
• Ability to multi-task.

Schedule Requirements:

Must have weekend availability for morning, mid, or closing shifts, and some weekday availability for 12pm-5pm and 4pm to 10pm closing shifts.

Knowledge/Skills Preferred

• Experience in high-end health club hospitality or customer service.
• Experience with credit card/cash handling.

Required Abilities

Available on weekends for morning and afternoon shifts; weekdays afternoons and nights. Flexible to pick up morning shifts during weekdays, with 15-25 hours a week.

Physical Activity

This position requires standing, walking, lifting, grasping, and bending. Involves substantial repetitive movements of the wrists, hands, and/or fingers. Must convey important instructions and receive detailed information through communication.

Physical Requirement

Daily walking and standing required, with occasional lifting of up to 10-25 pounds.

Visual Requirement

Close visual acuity needed for greeting guests, answering phones, and viewing computer monitors.

Working Conditions

Typical office or administrative work along with member indoor and outdoor activity.