Customer Service Representative

Patterson


Date: 3 days ago
City: Des Moines, IA
Contract type: Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative:

  • Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

  • Maintain accurate customer and territory records, facility records, and document all customer interaction.

  • Generation of reports

  • Monitor scheduled shipment dates to ensure timely delivery.

  • Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

  • Gain understanding of and adhere to Accounts Receivables policies and practices.

  • Verify price and terms in accordance with standard procedures and customer profitability profiles.

  • Multitask and work within multiple computer systems and communication platforms simultaneously.

  • Maintain a current knowledge of company products, policies and procedures

Customer Support:

  • Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

  • Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

  • Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.

  • The Customer Service Representative may perform other duties as assigned.

Additional Functions

  • May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Job Qualifications

Required Qualifications

  • High School Degree or equivalent

  • Exceptional customer service and organizational skills

  • Accuracy and strong attention to detail

  • Effective verbal, written, and interpersonal communication skills

  • General computer proficiency including knowledge of MS Office

Preferred Qualifications

  • Associate’s Degree or equivalent combination of education and experience.

  • Proficiency in SAP or related ERP

Working Conditions

Physical Demands

  • Operating a computer or other office devices for the majority of the workday

  • May occasionally need to move packages up to 10 pounds such as office supplies or equipment

  • Must be able to communicate with others in person, over the phone, and in writing.

  • Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

  • Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Construction Project Manager

Minturn, Inc., Des Moines, IA
$85,000 - $125,000 per year
3 days ago
Come Build with MinturnAt Minturn we pride ourselves on our high standards for quality and excellence building a wide range of diverse and challenging heavy civil construction projects. We are construction professionals working toward a common goal: to build exceptional quality projects by elevating our employees, finding a better way, and never settling.We are seeking hardworking, energetic individuals to join...

Class A Reefer Driver

Wick TR, Des Moines, IA
$1,300 - $1,600 per week
5 days ago
Class A drivers run reefer freight from several spots in Missouri to WI, IL, IA and OH on back-and-forth lanes. This is all no touch freight and there is a $2K sign on bonus. Drivers get home on weekends, returning with freight.Drivers will run back and forth between MO and WI, IL, IA and OH on no touch reefer (and...

Part-time Faculty

Grand View University, Des Moines, IA
3 weeks ago
We are seeking applications for part-time faculty to add to our applicant pool when needs arise. Previous teaching experience and relevant experience in the subject area are desired. PhD preferred, Master's degree in the content area required. Please include letter of application, vita/resume, transcripts (unofficial satisfactory at this time) and contact information for three references in your online application materials.Instructors...