Police Communications Operator

Job Summary

The Police Communications Operator's primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and researches information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing it to the requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar, and punctuation. Salary is commensurate based on qualifications and relevant experience starting at $48,000 per year.

Essential Duties and Responsibilities

• Answers and processes emergency and non-emergency telephone calls for police, fire, and ambulance services as well as planned or special events and services.
• Accurately enters information received from the caller into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
• Assists with the monitoring and/or utilizing of a camera system to monitor incidents on-campus or attempt to locate evidence.
• Initiates and composes emergency and non-emergency correspondence via email, call notes, and notifications to the campus community.
• Accesses and correctly reads information from TLET/NCIC and relays accurate and complete information to officers.
• Monitors fire and burglar alarms and dispatches appropriate resources.
• Monitors bait bike information and dispatches officers on activations.
• Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Minimum Qualifications

• High School diploma or equivalent with one (1) year of experience in customer service or equivalent experience.
• Basic Texas Commission on Law Enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
• Successfully attends and passes all mandatory and elected training.

Preferred Qualifications

• Associate degree or thirty (30) credit hours in criminal justice or a related field with one (1) year of experience in a public safety or emergency public safety communication field.

Knowledge, Skills, and Abilities

• Ability to read, comprehend, and adhere to various SOPs, policies, procedures, and verbal direction.
• Ability to maintain confidentiality with all sensitive information.
• Accurately operates various computer programs efficiently.
• Ability to effectively operate a TDD, in-place telephone system, copiers, fax machines, scanners, and other office equipment.
• Ability to work shift work which includes nights, holidays, and emergency recall during man-made or natural disasters.
• Ability to maintain telephone and email communication abilities in case of emergencies or necessary transfer of information.
• Proficient with all equipment utilized in the performance of assigned duties.
• Ability to complete all physical tasks as needed.

Other Requirements

Working Conditions

Special Conditions for Eligibility

Must successfully complete a public safety telecommunication (PST) test; recommended testing is Criticall. Must receive the minimum score on the Criticall test: Overall Test Score of 70; Overall Data Entry Score of 3200; and a keyboarding minimum score of 25 with a preferred score of 35. Testing will be administered by the police department.

CBC Requirement

It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant under final consideration for employment with the University.

EEO Statement

It is the policy of The University of Texas at Arlington to provide an educational and working environment that provides equal opportunity to all members of the University community. The University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination based on gender identity and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or participate in an investigative proceeding relating to discrimination is prohibited.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].

Documents Needed To Apply:

• Resume or CV
• Cover/Interest Letter