Customer Service Representative

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities & Expectations:

In this role, you will be responsible for engaging in extensive communication with customers via email, phone, and text throughout the entire job process. Additionally, you will assist with scheduling tasks and contribute to the creation of purchase orders and invoices.

• Engaging in email, phone, and text exchanges with customers throughout the entire job life cycle, beginning from the initial job request until the job is completed
• Addressing any inquiries or concerns they may have during the job and even handling post-job billing questions
• Generating quotations for all jobs by utilizing a template database customizable according to the specific requirements of each customer. Incorporating any specific parts requested by the customer or dictated by the job scope, as well as calculating travel time. Finally, the tailored quote is promptly emailed to the customers for their consideration.
• Completing information forms that are dispatched to the field team responsible for performing the job. These forms include details such as the make, model, issues, required parts, work orders, and contact information for the customer. The information is based on the conversations you had with the customer.
• Compiling comprehensive folders for each job, encompassing all relevant information, reports, and photos from both customers and the executing repair team
• Thoroughly reviewing reports submitted by field crews and making any necessary corrections. Ensuring that all expected parts are accurately recorded and contacting the crew leads to confirm if all the parts were utilized or not. Additionally, ensuring that the correct parts and labor details are entered into our computer system specific to each job, based on the reports and field timecards
• Providing customers with invoices accompanied by proofread reports. Submitting the invoices through the customer’s websites or following the instruction provided in the purchase orders.
• Enter purchase orders (POs) into our computer system and email the POs to the vendors
• Utilize a company vehicle to travel to the jobsite for part deliveries, if required

Qualifications and Competencies:

• High school diploma
• Must hold a valid driver’s license
• Act as an advocate for management procedures, policies, goals, and company vision
• Display and maintain positive attitudes and cultivate effective relationships with employes, the general public, and customers
• Possess strong written and verbal communication skills
• Proficient in reading, interpreting, and retaining information
• Demonstrates problem-solving abilities, reasoning skills, sound judgement, and analytical thinking
• Ability to meet task deadlines effectively
• Proficient in accurate typing, document creation, proofreading, and editing
• Wors well independently and collaboratively as part of a team when necessary
• Familiarity with basic Microsoft Office products, including Excel, Word, Outlook, and PowerPoint
• Adheres to safety protocols in all aspects of daily work

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at [email protected]. Please note that this email is to be used for accommodation requests, not general employment inquiries.