Retail Store Manager in Training

Welcome to Goodwill!

Goodwill of Central North Carolina’s mission is to improve lives and enrich communities through the power of work! Thanks to our Retail Stores and Donation Centers, we break down the barriers to employment and help people achieve their job and career goals through training, support, and career readiness resources. Our values are the backbone of our diverse and inclusive organization.

If you want to be part of a team that makes a difference – Goodwill is for you!

What You’ll Do:

• The Store Managers in Training work directly under the supervision of a Store Manager until a store manager position opens and they are qualified to fill the position. If no position is open when fully trained, they will continue to work in support of the Store Manager to operate the store in a co-manager capacity.
• They are directly responsible for the operation of a retail store and donation center in accordance with GICNC’s established operating procedures as outlined in the Standard Operating Procedure manual (DGSOP). They manage and direct store personnel to meet the cultural and fiscal objectives supporting the organization’s mission.
• Serve as a role model and mentor for all team members, promoting teamwork and exemplary customer service, and provide excellent customer service and exhibit great employee relations skills.
• Greet customers with a smile and positive attitude.
• Opening and closing duties based on your schedule.
• Manage cashiers, donation attendants, hangers, and other team members – and perform their duties as needed.
• Accurately count money and transport deposits to the bank.
• Work in a fast-paced, high-energy, and busy environment!

Education, Experience, and Skills that are a must:

• High school diploma or equivalent.
• Must have a valid NC driver’s license, acceptable driving record, reliable vehicle, own vehicle, adequate vehicle insurance coverage and be able to travel locally on a daily basis.
• Must have a minimum of two years retail sales experience, preferably as a store manager.
• Must understand the importance of store layout, general in store marketing and advertising, cash handling and general administrative duties, merchandising and supervisory practices.
• Ability to work 100% of scheduled hours onsite.
• Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams. Must possess strong critical thinking, problem-solving, and analytical skills.
• Must have knowledge of retail practices, inventory control, ability to discern product value, and possess exceptional customer service skills.
• Intermediate to advanced skills with Microsoft Office Suite and be able to learn and teach POS operations.
• Must be able to speak effectively to small groups and have a good command of written and spoken English; bi-lingual in Spanish is strongly preferred.
• Must be able to lift 25 pounds frequently and up to 50 pounds occasionally.

Pay Range & Schedule:

• This position is hourly based- depending on store level and experience. Range $18.50-$20.00.
• Must be able to adhere to our attendance policy. We’re a retail environment with retail hours, which can include nights, weekends, and some holidays.
• Most of our stores are open Monday – Saturday 10AM - 8PM and Sunday 1PM – 6PM, so no late night shifts!
• Full-time positions are based on a 40-45 hour work week and open availability is required (includes weekends and evenings).

Perks of the Job:

• We provide an extensive benefits package for our team members that covers health care (medical, telehealth, dental, and vision), company paid life insurance, supplemental insurances (accident, cancer, disability, & critical illness), legal support, ID protection, and pet insurance.
• Additionally, our financial benefits include an employee discount, paid time off (PTO), 12 paid holidays, a 401(k) plan with employer matched contributions of 100% of first 5% you contribute, quarterly performance-based bonuses, paid training, employee referral bonuses, and an education assistance program of $4,000 annually. (Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.)

Job Type: Full-time

Pay: $18.50 - $20.00 per hour