Deskside Support 5612110

Accenture


Date: 2 days ago
City: Chicago, IL
Contract type: Full time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

  • Day to day varies from phone/email, project-based work.

  • Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.

  • Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure.

  • Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications.

  • Network connectivity troubleshooting & control room support.

  • Maintaining hardware inventory in designated site pantry & inventory management tools.

  • Shipping and receiving of assets.

  • Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution.

  • Assisting with installations, configuring new systems, managing user accounts and responding to helpdesk tickets.

  • Primary focusing on learning the company’s IT environment and resolving common technical problems under guidance from senior team members.

  • Ability to lift 25 lbs.


Basic Qualifications:

  • Minimum 1+ year working experience

  • High School Diploma / GED

Preferred Qualifications:

  • Basic understanding and troubleshooting of Laptop and Desktop issues

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location

California – $22.69-$32.69

Colorado – $22.69-$32.69

District of Columbia – $22.69-$32.69

Illinois – $22.69-$32.69

Minnesota – $22.69-$32.69

Maryland – $22.69-$32.69

New York – $22.69-$32.69

Washington –$22.69-$32.69


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the
Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an
email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate, Bank Solutions - Interest Rate Derivatives

Derivative Path, Chicago, IL
$105,000 - $125,000 per year
1 week ago
Who We AreDerivative Path is an award-winning firm providing financial technology and advisory solutions that empowers regional and community banks, private equity firms, and corporate clients to access capital markets. Launched in 2013, the company is solving complex interest rate, foreign exchange, and commodity transactions through an all-in-one platform that democratizes access to the capital and liquidity of Wall Street...

Principal Technical Architect

Grainger, Chicago, IL
3 weeks ago
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and...

Special Needs Transcriber

City Colleges of Chicago, Chicago, IL
3 weeks ago
SPECIAL NEEDS TRANSCRIBERHAROLD WASHINGTON COLLEGEHAROLD WASHINGTON COLLEGE is seeking a part-time SPECIAL NEEDS TRANSCRIBER. City Colleges of Chicago (CCC) provides access to quality, affordable education to over 70,000 students each year.Primary Objective: Convert textbooks, handouts, tests, quizzes, and supplemental materials into electronic formats, Braille, and large print for students with print disabilities.Duties & Responsibilities:Inputs data for conversion through various programs...