National Customer Support Specialist

As the National Customer Support Specialist, you are the central point of contact for assigned customers/accounts, nationwide. You act as the internal voice of the customer to fulfill, meet and exceed expectations.

What you'll do:

You will perform order planning based on customer specific business rules to determine if the order will meet the customers’ expectations for pickup and delivery, throughout the order life cycle. Perform order monitoring on the rail, port, transload facility or customer site. Escalate service issues to the appropriate department for root cause and corrective action. Coordinate requests for service recovery, diversions, and special handling. Act as the primary voice and advocate to the customer. Manage service reporting, day-to-day order management, and answer customer communications via phone, email, and web portal. Communicate proactively with customers on extra (accessorial) charges and general account issues.

What we'll offer:

• 8 paid holidays and 1 additional floating Diversity Day
• PTO program based on role and tenure, starting at 15 days!
• Incentive Bonus Program based on role within STG
• Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options
• 401K program with Employer match
• Wellness programs
• Additional benefits including recognition program, financial education, and engagement activities

*STG benefits can be found here: https://dbg.nfp.com/stg-benefits-summary/

About STG Logistics

What We Do: STG Logistics is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are: Our People Are The Difference. We at STG are a people-first organization, leading through our core values of People First, Authenticity, Integrity, and Passion. We invest in our team members by training, developing, and coaching, ensuring they are supported personally and professionally.