Customer Service Representative

Responsive recruiter

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Eric Ponce - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  
  

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
  
  

Benefits

• Hourly pay plus bonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience
• 25K Group Life Insurance
• Pension plan after full year with entries In January or July
• 401k after a full year with entry in January or July
• Vacation time at 10 days the first year
• Holidays off
• Reviews in 3 months or 6 months depending on work experience and starting salary.(increased pay)
• Teladoc health plan
  
  

Compensation: $35,000.00 - $40,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our well-trained team uses state of the art technology to achieve outstanding results. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, College Planning, Health Insurance, and Renters Insurance.
• I have been a State Farm agent since 1990.
• I am a proud graduate of Mercer University.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, and Crystal Excellence Award
  
  

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.