Director of Communications and HR Learning

Overview

University of Utah Health Hospitals and Clinics is seeking a new Director for Communications and HR Learning. The Director is responsible for the strategic execution and operational direction of employee communication and HR-related learning for U of U Health Hospitals and Clinics team members. The role encompasses HR-related communication and learning while supporting overall Hospitals and Clinics system-wide initiatives and executive messaging.

This role sits within HR, guiding editorial coordination of content among varying teams and system interests, and coordinating distribution using approved tools and systems. The Director will lead a team of communication and e-learning professionals, collaborating with other teams who coordinate knowledge sharing across clinical operational teams.

Qualified candidates must have completed:

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field; advanced degree preferred.
• Six (6) years of progressively more responsible leadership experience within the healthcare and/or supply chain industry.

Responsibilities

HR Communications

• Develop and Execute Communication Strategy: Design and oversee internal communication plans that align with HR and organizational goals to ensure clear, consistent messaging across all employee touchpoints.
• Leadership Communication Support: Work closely with senior leaders to craft key messages, presentations, and updates to employees, fostering transparency and engagement.
• Content Creation and Oversight: Create communication materials, including newsletters, intranet content, videos, and announcements.
• Employer Branding and Messaging: Ensure messaging aligns with the organization's employer value proposition and enhances employer branding efforts.
• Measurement and Improvement: Track and analyze communication effectiveness through feedback and engagement metrics.
• Strategic Change Planning: Develop and oversee change management strategies for major organizational initiatives, ensuring stakeholder alignment and engagement.
• Communication and Training Coordination: Collaborate with HR to align messaging and training plans with change objectives.

HR Learning

• Curriculum Design and Delivery: Coordinate with the Organizational Development team to design and deliver learning programs.
• Measurement of Learning Outcomes: Implement metrics to measure the effectiveness and ROI of learning initiatives.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Developing, monitoring and achieving budget goals.
• Managing labor and non-labor expenses to budget.
• Managing revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Upholding PROMISE standards of direct reports and team members.

Quality

• Achieving quality goals for assigned area(s).
• Promoting continuous process improvements in assigned area(s).

Performance Management

• Providing staff feedback on performance, including timely appraisals and coaching.
• Proactively dealing with conflicts to reach timely resolutions.

Building Relationships

• Forming positive relationships with staff, peers, and senior leadership.
• Engaging staff with updates and involving them in decisions and work teams.

Knowledge / Skills / Abilities

• Strong leadership skills to guide cross-functional teams and manage performance.
• Ability to create a shared vision and inspire trust.
• Understanding communication theories, principles, and practices.
• Crisis communication skills and managing sensitive information.
• Expertise in strategic communication plans.
• Knowledge of media relations and digital marketing tools.
• Understanding of adult learning principles and instructional design.
• Familiarity with learning technologies and e-learning trends.
• Comprehensive knowledge of HR functions.
• Understanding organizational culture and change management principles.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

• Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with diverse backgrounds. Individuals from historically underrepresented groups are encouraged to apply. The University is an Affirmative Action/Equal Opportunity employer.