Service Advisor

Job Overview Quick Lane at Apple Ford of Columbia is searching for a dynamic and customer-focused Service Advisor to join our team. Known for reliable service and a commitment to client satisfaction, we are dedicated to offering high-quality vehicle care in a supportive, professional environment.

Responsibilities

• Welcome customers warmly and assist them with their vehicle service needs.
• Discuss vehicle concerns with customers and document initial observations for further diagnostics.
• Coordinate appointment schedules and maintain timely communication throughout the service process.
• Prepare detailed repair orders and provide clear explanations of recommended services, pricing, and repair timelines.
• Work closely with technicians and the parts team to ensure accurate, efficient service.
• Keep customers updated on any changes to their repair orders, costs, or schedules.
• Stay informed about current promotions, vehicle recalls, and service updates to enhance customer guidance.
• Follow up with customers post-service to ensure satisfaction and address any remaining concerns.

Qualifications

• Proven experience in a similar role within the automotive service industry.
• Solid understanding of automotive systems and repair processes.
• Exceptional communication skills with a focus on customer satisfaction.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with service management software (Tekion, CDK, Reynolds & Reynolds, or equivalent preferred).
• High school diploma or GED; further technical or business education is a plus.
• Valid driver’s license with a clean record.

Benefits

• Pay: $60,000.00 – $150,000.00 per year
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance
• Employee Assistance Program
• Unpaid personal leaves of absence (in limited circumstances)
• Optional insurance benefits for disability, life, cancer, accident, hospital, and critical illness
• Paid leave in the amount of up to 6 holidays, up to 5 days of sick leave, up to 15 days of vacation (depending on years of service), and up to 3 days of bereavement leave

Work Schedule

• Full-time position with 8-hour shifts.
• Primary workdays: Monday to Friday, with occasional weekend shifts as required.

Location

• Based in Columbia, MD. Candidates must have reliable transportation and the ability to commute daily.

If you’re passionate about delivering top-notch automotive service and building strong relationships with customers, join Quick Lane at Apple Ford of Columbia. Apply today and become part of a team that values professionalism, growth, and outstanding customer care.

Questions can be directed to [email protected]