Call Center Representative
Mark Rink
Date: 3 days ago
City: Beaumont, TX
Salary:
$17.45
-
$23.5
per hour
Contract type: Full time
Department: Mark Rink
Location: Beaumont, TX
Compensation: $17.45 - $23.50 / hour
Job Title: Call Center Representative
Job Summary:
We are seeking a professional and customer-oriented Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for customers. This role requires excellent communication skills, a problem-solving mindset, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a timely and courteous manner.
- Resolve customer issues, complaints, and questions regarding products or services.
- Provide accurate information about products, services, billing, and account management.
- Document customer interactions in the system and ensure follow-up on any unresolved matters.
- Meet or exceed performance metrics, including call quality, response time, and customer satisfaction.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain up-to-date knowledge of company products, services, and policies.
- Promote and sell company products or services when appropriate.
- Work with team members to identify and implement process improvements.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically.
- Ability to handle difficult situations with professionalism and tact.
- Basic computer skills, including proficiency with MS Office or CRM software.
- Ability to work independently as well as part of a team.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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