Residential Services Associate

Today, Conexio Care serves as one of Delaware's largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state's most vulnerable. The Program Ambassador is a member of the clinical team who assists clients and guests in gaining access to safe, timely, and quality services.

POSITION STATEMENT:

This member of the multidisciplinary team has the responsibility to carry out rehabilitation and support functions and assist in treatment. Provides individual support, substance abuse services, family support, services linkage, daily living skills support, assistance with self-administration of medication, employment support, social-leisure support, and other activities as assigned under the supervision of a mental health professional.

Responsibilities of the Job and Essential Elements:

Direct Duties:

• Participates in treatment planning and case conferences with other staff of the community support program and with other agencies.
• Completes all assigned tasks from the daily schedule which may include: maintaining a therapeutic alliance with clients referring and linking clients to all needed services provided outside the agency and following up to see that said services are delivered;
• Coordinating the provision of medical and vocational services;
• Coordinating overall independent living assistance services and working with community agencies to develop needed resources including housing, employment options, and income assistance;
• Providing support and consultation with consumer's family;
• Providing in-home services including ADL training, medication assistance and training, social support and home management assistance;
• Providing supportive counseling.
• Documents and keeps other staff, clinical coordinators, and Program Director informed of all changes in the consumer's mental or social status.
• Carries primary or secondary cell phone as assigned and responds to after hour and emergency calls in accordance with program directives.
• Provides education and works as an advocate for persons served in the community.
• Performs other duties as requested or assigned, verbally or in writing.

Minimum Education and Experience Qualification Requirements:

• High School Diploma
• At least two years of experience supporting individuals with severe and persistent mental illness

Required Skills:

• CPR/First Aid Certification
• Valid Driver's License with clean driving record
• Satisfactory Criminal Background Investigative Report
• Crisis Prevention and Intervention Training
• LLAM Certification
• Training in Defensive Driving
• Training in Infection Control
• Training in Suicide Risk Management
• Training in Working with Persons with Serious Mental Illness
• Training in PM-46 and how to identify and report abuse, neglect, mistreatment, and misappropriation of property
• Training in 45 and 42 CFR, Rules and Regulations that safeguard a person's privacy
• Training about Agency policies and procedures on both a daily and emergency basis
• Training in Fire Safety and Evacuation
• Training in Safe Food Handling
• Training about local resources in the community

Network Functions:

• Maintain and abide by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Personnel Policies and Procedures
• Observes all Agency's Policies and Procedures
• Observes all NJDOH-DMHAS, CARF and NJSAMS Regulations.
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Completes and returns all paperwork distributed by the Human Resource Department
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties
• Documents time worked accurately

Equipment/Machines:

Equipment Operations:

• Telephone, cellular telephone, copier, fax, computer, calculator

Computer Software Applications:

• Computer literacy in MS Office products; Word, Excel, Outlook, Power Point.
• Agency Electronic Medical Record and other software programs

Physical Demands:

• Sitting at a meeting table or desk - Reaching - Lifting - Bending - Standing - Stooping - Twisting - Climbing steps - Driving a vehicle

Accident, Health Hazard and Security Knowledge:

• Blood borne Pathogens, Right- To- Know, HIPAA, Security Acts, Fire & Safety

Working Conditions:

• Office environment.
• Multiple levels of stairs.