In-Plant Solutions Specialist

INVESTING IN YOU

Our commitment to internal growth and the development of our associates is unwavering. We believe that investing in our team members' professional journey not only benefits them individually but also contributes to the overall success of our organization. Through continuous learning, skill enhancement, and opportunities for advancement, we empower our associates to thrive and reach their full potential. By fostering a culture of growth, transparency, and collaboration, we create an environment where everyone can flourish and contribute meaningfully to our shared goals.

BRIEF POSITION SUMMARY:

The In-Plant Solutions Specialist is a critical MSC role. The specialist is located at a large strategic account and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

DUTIES and RESPONSIBILITIES:

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost savings statistics.
• Manages the MSC ControlPoint Solutions which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away, and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects.
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participation in special projects and performs additional duties as required.

SKILLS:

• Computer literacy and proficiency with email, various internet browsers, and/or the Windows operating system required.
• Excellent problem-solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working industrial knowledge preferred.

OTHER REQUIREMENTS:

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds required as needed.
• A valid driver’s license is required.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).