Room Attendant

Job Summary:

The room attendant will clean, restock, and maintain hotel rooms as assigned. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest stay.

Duties/Responsibilities:

• Receives list of assigned rooms from manager and prioritizes rooms requesting early cleaning
• Checks the inventory of cleaning cart and adds any necessary supplies
• Knocks and announces self before entering room; returns at a later time if rooms are occupied
• Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements
• Neatly makes beds and stocks towels, washcloths, and hand towels according to policies
• Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel policies
• Wipes surfaces in room and cleans mirrors
• Vacuums floors and removes trash
• Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy
• Ensures room meets hotel standards with a final room inspection
• Notifies supervisor of room availability and reports any suspicious activity to security
• Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed
• Notifies maintenance department of needed maintenance or repairs
• Takes found items to designated lost and found area if guest has checked out
• Performs other related duties as assigned

Required Skills/Abilities:

• Detail-oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant, friendly way

Education and Experience:

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.