Customer Service Specialist

Shift: Day

Working Hours: 0800-1630, 5 days a week

Summary: The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Responsibilities include:

• Greet new and existing patients upon their arrival to the unit.
• Provide a welcome round to the hospital for each patient.
• Schedule patient appointments.
• Answer call lights promptly and courteously.
• Ensure all team members respond to call lights in a timely manner (less than 2 minutes).
• Organize and maintain patient charts.
• Review tests and labs to ensure all are collected in a timely manner.
• Ensure all staff have locators and they are working promptly.
• Ensure all physician (MD) consults are called.
• Order necessary items for the department.
• Complete work orders for equipment repairs and/or maintenance issues.
• Stock all areas with needed supplies.
• Complete an EPIC workflow: admission and discharge.
• Maintain a clean workspace free of clutter.
• Wipe area down each shift.
• Maintain rovers and verify all are accounted for each shift.
• Complete Right of Choice form for Med to Bed.

This role includes 50% of working hours in direct care rounding and assisting patients with other duties that are direct patient care related.

Other information: A high school diploma or equivalent is required. Data entry experience and some knowledge of computer programs preferred but not required, fluid English, and a willingness to work flexible hours are essential. Certification in CPR must be obtained within the first 60 days of employment. Knowledge of medical terminology, self-motivation, sound judgment, task prioritization, adaptability, and multitasking abilities are required.

This job will be authorized for 80.00 hours bi-weekly.