Application Support Technician

APPLICATION SUPPORT TECHNICIAN

Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.

We are a growing, thriving company seeking an eager and proactive App Support Specialist to join our IT team. This role is critical in ensuring the smooth operation of our applications, particularly those supporting payroll, Medicaid billing, and data exchange processes. The ideal candidate will have a solid understanding of our systems, be familiar with Medicaid billing portals, and possess a general IT background with strong communication and problem-solving skills.

Key Responsibilities

• Troubleshoot and resolve application issues related to payroll, Medicaid billing, and data exchanges (EDI files).
• Investigate, diagnose, and document technical issues, working closely with software engineers, ETL developers, and stakeholders.
• Collaborate with the payroll and billing teams to identify and resolve system-related discrepancies.
• Configure and maintain application settings as needed.
• Participate in the development and execution of testing plans for system changes, ensuring quality and accuracy.
• Communicate effectively with stakeholders regarding issue status, resolution timelines, and system updates.
• Assist with the creation of technical documentation for internal use.

Required Qualifications

• Experience with payroll systems or payroll operations.
• General IT background with experience in application support, troubleshooting, and system configuration.
• At least two years of business software support experience.
• At least two years of relational database / SQL experience.
• Knowledge of Microsoft Windows operating system and Microsoft Excel.
• Effective written and verbal communication skills.
• Excellent time management and organizational skills.
• Strong problem-solving and analytical skills with the ability to thoroughly investigate issues.
• Excellent customer service and communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.

Preferred Qualifications

• Experience with Medicaid billing portals
• Experience with EDI file handling and processing
• Experience with Postman

Company Benefits Designed for You

• Generous paid time off.
• Quarterly/Annual bonus potential.
• Retirement savings: We will support you as you save for your future.
• Career growth opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Insurance: Health (Employer shared cost), Dental, Vision, STD, LTD, Life and AD&D, Cancer, Accident
• Great work environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

Join Us

This position is a remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.