Mac and iOS Technician Level 1

Accountable To: Director of IT

Salaried or Hourly: Hourly

Hours: Full-time, Monday through Friday. 8:30 am - 5:00 pm. Rotating Sundays and special events, depending on the circumstances of the department.

Job Titles Supervised: None

Purpose: To serve the New Life Church ministries through support and maintenance of laptop, tablet, phone, and network devices.

Environment: Primarily Mac OS & iOS devices and unique technology needs based on unique user end goals. 400+ client devices and 200+ users across 7 locations.

Essential Responsibilities:

• Install, configure, troubleshoot, and maintain user workstations.
• Onboard training of new staff on MacOS, Outlook, MFA, and OneDrive
• Perform troubleshooting and analysis of support issues.
• Primary contact for help desk support tasks over phone, messaging, and email.
• Assist with escalated support calls as needed.
• Manage helpdesk ticketing software, initial troubleshooting, and escalation if needed.
• Manage desk phone moves, adds, and changes.
• Maintain up-to-date support documents and procedures for client and IT staff in a logical manner.
• Manage purchase orders issued to vendors for technical and office supplies, and equipment.
• Approve and code vendor and service provider invoices according to IT and Accounting Dept. guidelines.
• Manage department funds transfers for goods and services, according to IT and Accounting Dept. guidelines.
• Maintain inventory of supplies, tools, and devices.
• Report copier and printer usage to Accounting and third-party vendors.
• Maintain departmental files and filing system.
• Provide evening and weekend on-call support as requested on a rotational basis as needed.
• Ability to deal with vendors and third-party providers, both on the phone, email, and in person, in a courteous and professional manner while determining the best outcome for the church.
• Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of New Life Church.
• Support New Life Church with your tithe.
• Attend regular staff meetings and additional meetings when requested.
• Cooperate with the IT Director & church by performing any other duties as necessity requires.

Minimum Requirements

Education: High School Diploma

Experience: Demonstrated skill and experience supporting, administering, and troubleshooting MacOS and iOS devices.

Desired Skill Goals: MacOS and iOS Certifications, Technical Certifications, Formal Technical Education

Knowledge, Skills, and Abilities:

• Self-motivated and able to work well independently and in a team environment.
• Ability to handle multiple tasks and to complete assignments with little guidance.
• Customer-service focused and patient in temperament.
• Strong interpersonal skills with ability to verbally communicate effectively and tactfully with staff at all levels.
• Precise and accurate attention to detail.

• Able to work well under pressure and handle constantly changing priorities and demands.
• Familiarity with network infrastructure and security including cabling, TCP/IP, DHCP, DNS, and router/switch management a plus.

Testing: DISC and Values Profiles, GiftQuest, and Sequential Logic.

Physical Requirements of Help Desk/Network Technician:

Frequency of Required Exposure / Use

Working Environment

Seldom

Cold (50o F or less)

X

Heat (90o F or more)

X

Gases/Fumes/Dust

X

Heights

X

Noise

X

Climbing (Stairs/Ladders)

X

Driving

X

Standing

X

Sitting

X

Walking

X

Bending

X

Work with Others

X

Working Alone

X

Crawling or Kneeling

X

Chemicals/Solvents

X

Repetitive Movements

X

Office Machines

Telephone

X

Facsimile (Fax)

X

Computer/Mouse/Printer

X

Copier

X

Moving Heavy Items

Reaching Over Shoulder

X

Reaching Forward

X

Moving computer equipment

X

Other Requirements

Visual Acuity: Near

X

Visual Acuity: Far

X

Hearing

X

Speech

X

Manual Dexterity

X

Eye-Hand Coordination

X

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making comprehensive decisions.

I have read and understood the requirements for this position and I can perform the essential responsibilities for this position.