Program Manager

Position Summary

Manages aspects of program implementation and operations. Ensures the program is operating effectively. Responsibilities typically include some or most of the following:

• Supporting Program Management to ensure the attainment of program metrics/objectives.
• Managing relationships with and providing direction to vendor(s).
• Developing and monitoring budgets and forecasts.
• Developing, measuring, and reporting on the success of the program.
• Partnering with the Marketing organization, vendors, and external partners to develop and implement strategies to reach the appropriate customer audience in the proper time.
• Identifying and maintaining strong working relationships with all strategic programs and partners.
• Partnering with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meetings with regulators.
• Identifying stakeholders and communicating within and outside of PG&E.
• Developing and implementing policies and procedures.
• Identifying new partners, technologies, and delivery channels.

Responsibilities

• Applies broad expertise and advanced knowledge to wide-ranging issues.
• May act as a team lead and direct less experienced employees.
• Works with Directors and Managers across functions to influence decisions.
• Communicate complex ideas to diverse audiences using a variety of media.
• Integrates industry data-related knowledge into everyday business practices and decision-making.
• Provides others with guidance around complex industry regulatory and compliance environments and considerations.
• Creates new and complex data models to facilitate business decisions.
• Provides direction on the overall program.
• Performs in-depth quality assurance final reviews and contract drafts.
• Develop new or revise existing scopes of work to ensure compliance standards and deliverables are established.

Qualifications

• Minimum: Bachelor's degree or equivalent experience in business. 8 years of related experience or equivalent.
• Desired: Master’s degree, PMP Certification, Advanced knowledge of Program Management, Ability to influence leaders inside and outside of the department through data analysis, insights, and recommendations.