Account Specialist

Do you have a passion for providing the absolute best service to your clients? Are you ready for a great career with a 66-year-old aerospace company who continues to grow?

Who We are:

GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.

Salary: $48,000-$52,000yr

Location: Wichita, KS

Summary:

As an ambassador for our customers and their experience with GracoRoberts, the Account Specialist is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization.

What You Will Do Everyday:

• Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status.
• Obtain and review customer Quality Clauses and keep Customer Profile updated.
• Enter new accounts and out-of-system quote requests for pricing and availability into company ERP system.
• Process and run customer reports to analyze and ensure all customer commitments are fulfilled on time and as promised.
• Pull and supply any requested paperwork and partner with Technical Account Manager for issues regarding product, price and/or service delivery process.
• Conduct proactive telemarketing and/or customer relations calls to educate, promote and register customers on our e-commerce website.

Requirements:

• Excellent verbal and written skills with full competence and experience in Office Suite.
• Well-developed time management and organizational skills to balance team and individual responsibilities.
• Minimum of one year's experience in similar account management experience or directly interacting with customers and entering data with high accuracy.
• College degree (preferred).

Work Authorization/Security Clearance Requirements/Equal Opportunity Employer

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Ethnicity and Race Definitions

• Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
• White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
• Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
• Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
• American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
• Two or More Races (Not Hispanic or Latino) A person who identifies with more than one of the above five races.

Protected Veteran Definitions

• Disabled Veteran - one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military.
• Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge has been authorized.
• Armed Forces Service Medal Veteran - a veteran who, while serving on active duty in the U.S. military, participated in a United States military operation for which an Armed Forces service medal was awarded.