Access Service Representative

Hours

Shift Start Time: Variable

Shift End Time: Variable

AWS Hours Requirement: 8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements: As Needed

On-Call Required: No

Hourly Pay Range (Minimum - Midpoint - Maximum): $26.950 - $32.340 - $37.730

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

What You Will Do

Coordinates the continuity of services required during the patient's episode of care in Outpatient Rehabilitation. Maintains the standard of flow process in the department to ensure timely and exceptional care is provided to the patient. Masters all aspects of Rehabilitation to include regulatory compliance, as well as compliance with admission and billing requirements to ensure clean bill drops.

Preferred Qualifications

• H.S. Diploma or Equivalent
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association - PREFERRED

Essential Functions

• Customer service
  Use AIDET, key words at key times, On-stage Behavior and support 5-star results on patient satisfaction. Communicates effectively both orally and in writing. Uses tact and empathy in working with customers under stressful situations. Demonstrates a positive, caring attitude to all customers. Answers phone calls using excellent customer service skills.
• Finance and billing
  Reviews patient financial responsibility upon admission. Receives and processes co-pays, prints and files receipts, and updates Centricity visit comments. Secures all funds and receipts in accordance with department standard.
• Other duties
  Provides cross coverage for other programs and services within the rehab center as needed.
• Patient registration
  Accurately completes all functions at point of registration. Verifies accurate demographic and visit data. Completes insurance selection and follow-up questions. Disseminates admission forms and ensures mandatory forms are labeled and ready for the admitting process.
• Patient safety
  Authenticates and/or enrolls patient at workstations with Patient Secure palm scanner. Uses at least two patient identifiers to confirm patient identity. Collects demographic data accurately in Centricity.
• Scheduling
  Schedules appointments from initial evaluation to the end of care. Ensures compliance with various insurance regulations. Coordinates transportation services when necessary.
• Teamwork and accountability
  Demonstrates teamwork and cooperation. Promotes a positive work environment by respecting others. Accepts responsibility for own actions, and promotes a team approach in completing department duties.

Knowledge, Skills, and Abilities

• Ability to organize, assemble, file and maintain accurate patient records.
• Ability to remain calm under pressure.
• Effective interpersonal and customer service skills.
• Exceptional communication skills both verbally and in writing.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.