Inside Sales Representative

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offers products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services, and experiences work as hard as they do. The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

The Role:

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and committed to doing great work? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

As an Inside Sales Representative, you will be responsible for executing process-driven contact campaigns through a variety of channels including phone, emails, and LinkedIn. By taking a consultative approach, you will help small and mid-sized business owners identify the right product that meets their needs.

You will be provided with prospect lists curated by our strategy team to target potential clients effectively. Your responsibility will be to manage the entire sales cycle, from initial contact to closing deals and ramping client spend. Meeting and exceeding sales quotas while achieving target KPIs will be essential to your success in this role.

The ideal candidate will be able to work in a fast-paced environment with changing priorities and have strong influence, a consultative sales skill set, and must be able to work autonomously. This individual must also have strong written and verbal communication skills for over-the-phone and email communication.

General Responsibilities:

• Execute outbound contact campaigns to reach small business owners from provided prospect lead lists.
• Develop subject matter expertise on the Business Cards & Payments prospect’s needs.
• Utilize persuasive selling techniques to overcome objections and close sales.
• Accurately and promptly record all sales-related activities and prospect interactions in our CRM system per a provided protocol.
• Collaborate with the sales and marketing teams to optimize lead generation and conversion strategies.
• Stay informed about industry trends, market conditions, and competitors to identify new opportunities and maintain a competitive edge.
• Use judgment to identify the appropriate path to embark on with prospects and engage partners or leadership as needed.
• Work independently and seek out feedback and data to reflect on and improve your own performance.
• Consistent sales quota achievement on a monthly, quarterly, and annual basis.

An Ideal Candidate Possesses:

• A strong interest in sales and desire to continue learning and growing in a sales-based environment.
• Drive, focus, independent thinking, and the ability to work autonomously.
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone-based approach.
• A consultative mindset and the ability to adapt to an ever-changing environment.
• Real-time effective utilization of judgment and problem-solving skills.
• Strong negotiation and closing skills.

Basic Qualifications:

• At least 2 years of sales or client development experience.

Preferred Qualifications:

• Bachelor’s Degree or military experience.
• 2+ years of business to business sales experience.
• 2+ years of experience working within the financial payments industry.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $78,400 - $89,500 for Senior Associate, Inbound Sales

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected].

For technical support or questions about Capital One's recruiting process, please send an email to [email protected].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).