Customer Service Specialist

Mainspring Management, LLC


Date: 5 days ago
City: Overland Park, KS
Salary: $18 - $18.5 per hour
Contract type: Full time

Ready to Be Part of Something Extraordinary?

Are you energized by helping others and thrive in dynamic environments? Join our powerhouse team at Mainspring Management, where every day brings new opportunities to make a difference!

Who We Are

We're not just another financial services company. At Mainspring Management, we're a vibrant community of problem-solvers who process small-dollar consumer loans with big impact. Our success is built on six essential pillars: being DRIVEN, INNOVATIVE, RESILIENT, ENTHUSIASTIC, COMMITTED, and embracing TEAMWORK.

The Role: Customer Experience Champion

We're searching for exceptional individuals to join our Customer Service dream team. This isn't your average customer service role – it's an opportunity to build meaningful relationships while mastering the art of solution-finding in a fast-paced, supportive environment.

What Your Day Will Look Like

  • Be a customer hero by providing spot-on solutions and building trust through every interaction
  • Flex your detective skills to solve complex customer puzzles and turn challenges into wins
  • Join forces with an amazing team where your voice matters and your ideas can shape our future
  • Dance between multiple software platforms while keeping conversations flowing smoothly
  • Create success stories by finding creative solutions that work for everyone
  • Celebrate wins (big and small) in our fun, high-energy atmosphere

What You'll Bring to the Table

  • Your customer service superpowers (1-3 years of experience in any service role)
  • A track record of turning "no" into "yes" through stellar negotiation skills
  • Tech-savvy talents with MS Office and quick typing abilities
  • A keen eye for detail and the ability to juggle multiple tasks like a pro
  • The drive to hit goals while keeping customers smiling
  • Professional polish in appearance and communication
  • High school diploma or equivalent

Why You'll Love Working Here

  • Join a growing company where YOUR ideas help shape our future
  • Learn and grow with continuous professional development opportunities
  • Work with a supportive team that celebrates success together
  • Experience the satisfaction of solving real problems for real people
  • Be part of an organization that values innovation and fresh thinking

Ready to Join Our Team?

If you're excited about transforming customer service from good to extraordinary, we want to hear from you! This role is perfect for someone who loves a challenge, thrives in a fast-paced environment, and wants to be part of something special.

Come grow with us at Mainspring Management, where every day brings new opportunities to shine!

Note: This is a business casual workplace where professionalism meets personality.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift

  • Day shift

Work Location: In person

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