eBusiness Coordinator

Job Summary

• As part of the eBusiness Team, each team member is responsible for supporting ACDelco’s internet-based Business to Business (B2B) online automotive parts catalog ordering tool, as well as assisting our customers within the region they have been assigned.

• Conduct eCommerce product training for our parts sellers, installers, field personnel, etc. (classroom setting, teleconference, on site, etc.).

• Grow customer usage of ACDelco eBusiness Tools and increase ACDelco eSales at the Independent Aftermarket (IAM) level.

• Use feedback from customers, or prior experience with automotive parts sales or eCommerce, to continually improve the CONNECTION eBusiness tool. This includes implementation and testing of new features.

• Coordinate with ACDelco eBusiness Help Desk, suppliers, and other teams to resolve customer concerns in a timely manner.

• Create training and marketing materials (newsletters, user guides, reference material, videos, etc.).

• Create customer usage and sales reports.

• Understanding of data analytics and the ability to use them in making business decisions.

• Manage and see projects through to the end.

• Create, implement, and provide reporting for promotions to be offered in CONNECTION (ACDelco or customer sponsored)

• Occasional travel may be required (USA and Canada).

Qualifications

• Strong interpersonal skills.

• Ability to multitask and prioritize multiple projects.

• Strong organizational and planning skills.

• Excellent verbal and written communication skills.

• Attention to detail and problem-solving skills.

• Comprehensive knowledge of Microsoft Office Suite and Adobe Acrobat.

• Knowledge of video editing software.

• Proficiency with computers, tablets, mobile phones and software/apps.

• Electronic catalog experience.

• Automotive experience.

• Ability to adapt to an ever-evolving eCommerce environment.

• Team player that must also be able to work independently.