Computer Support Technician

Job Details

Description

GENERAL PURPOSE:

The Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem-solving skills. The individual selected for this role will be responsible for assisting the police department with installing and configuring hardware and software on computer equipment; promoting effective use of technology by City Employees; providing technical assistance and operational support with hardware and software and providing a high level of customer service in response to user requests for assistance.

Salary Range: $25.3865 per hour - $35.5411 per hour with a hiring range of $25.3865 per hour - $29.2452 per hour depending on qualifications and experience.

Selection Timeline

• Position Closes: Friday February 14th at 9:00AM MST
• Phone Screen: Tuesday February 25th
• Interviews: Tuesday March 4th
• Skills testing: Tuesday March 4th
• City Of Loveland Background Check : March
• Loveland Police Department Background Check: March-Early May
• Criminal and driving record check
• Credit check
• Polygraph
• Psychological Examination
• Drug screening
• Background Investigation
• Tentative Start Date: TBD
  

A City of Loveland background check and a Loveland Police Department background check are required (police background check described above). After successful completion of the City of Loveland background check, the individual selected can begin training in IT while still participating in the police department background check. If the individual selected is unsuccessful in the police department background check, the individual will be terminated.

Essential Functions

• In addition to the typical technologies of an Information Technology department this position may have the opportunity to work with advanced video technology with body worn cameras and video servers, endpoint management with Microsoft InTune, police radio equipment, and emergency response terminals as well as new and emerging technologies that enhance police services.
• Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicates with end users through the entire issue resolution process.
• Provide end user education/training on computer hardware, software and mobile devices when necessary.
• Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
• Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
• Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
• Surplus old equipment, such as printers and PCs.
• Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
• Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
• Visit City sites when necessary to resolve support issues.
• Performs other duties as assigned.
  
  

Job Qualifications

Knowledge, Skills, and Abilities:

• Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem solving, and exhibit patience and understanding when dealing with stressful situations.
• Working knowledge of the current Microsoft Windows operating system.
• Familiar with computer hardware and software installation techniques and troubleshooting.
• Basic networking knowledge and troubleshooting skills.
• Ability to prepare and maintain accurate records.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to manage daily activities for the purpose of achieving maximum productivity.
• Ability to plan, prioritize, and/or delegate in order to accomplish short- and long-term goals.
• Ability to identify potential conflicts that impact commitments.
  
  

Supervisory Responsibilities: None

Experience

• Must possess A+ Certification, or have ability to obtain within 90 days of hire.
• Must possess a valid driver’s license.
• One or more years of professional work experience supporting, coordinating, and problem-solving PC hardware, Windows-based software and windows operating systems in a networked environment.
• High School Diploma or GED Required
  
  

Working Environment/Physical Activities

Frequent exposure to routine office noise and equipment. Occasional Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.

Hybrid Remote Work Eligibility

This position is not eligible for routinely scheduled remote work.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Employment offers will be conditional on an extensive background investigation, criminal, driving record and credit check, polygraph examination, psychological examination, and drug screening.

APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.

The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.

Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.