Support Services Manager
Alaska Heart & Vascular Institute
Date: 2 weeks ago
City: Anchorage, AK
Contract type: Full time
Description
JOB TITLE: Interim Support Services Manager
GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.
SUPERVISON RECEIVED: Chief Revenue Officer
Education: Bachelor’s degree in health or business administration or related field, required.
Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.
Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification
Description
JOB TITLE: Interim Support Services Manager
GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.
SUPERVISON RECEIVED: Chief Revenue Officer
Education: Bachelor’s degree in health or business administration or related field, required.
Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.
Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification
JOB TITLE: Interim Support Services Manager
GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.
SUPERVISON RECEIVED: Chief Revenue Officer
- Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness.
- Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff.
- Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic).
- Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO.
- Compliance & HIPAA Oversight: Ensure adherence to HIPAA policies, conduct audits, manage data intake, and oversee the release of information processes.
- Systems Proficiency: Leverage and train staff on key systems like Athena, Clearwave, Picom, Call Center Dashboard, and Patient Portal to enhance operational efficiency.
- Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits.
Education: Bachelor’s degree in health or business administration or related field, required.
Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.
Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification
Description
JOB TITLE: Interim Support Services Manager
GENERAL SUMMARY OF DUTIES: Responsible for managing, directing, and supervising the support service staff of Alaska Heart & Vascular Institute. Service areas include call center, medical records, front desk, and patient scheduling.
SUPERVISON RECEIVED: Chief Revenue Officer
- Process & Workflow Management: Develop and maintain objectives, workflows, and benchmarks for Support Services staff, ensuring accuracy, efficiency, and timeliness.
- Staff Oversight & Development: Oversee hiring, training, evaluations, goal setting, and disciplinary actions while fostering growth and educational opportunities for support staff.
- Administrative Duties: Manage provider pagers, after-hours phone routing, holiday notifications, and ensure proper documentation and storage of patient medical records (paper and electronic).
- Budget & Fiscal Oversight: Monitor monthly budgets, reconcile balances, and prepare the annual fiscal budget for department needs in collaboration with the CRO.
- Compliance & HIPAA Oversight: Ensure adherence to HIPAA policies, conduct audits, manage data intake, and oversee the release of information processes.
- Systems Proficiency: Leverage and train staff on key systems like Athena, Clearwave, Picom, Call Center Dashboard, and Patient Portal to enhance operational efficiency.
- Scheduling & Coordination: Manage provider and staff schedules, patient appointments, and coordinate travel accommodations for outlying clinic visits.
Education: Bachelor’s degree in health or business administration or related field, required.
Experience: Five years’ prior medical office experience that includes support service functions and billing. Prior supervisory experience of 5 or more staff members.
Certificate/License: Preferred: CPC, CPB, AHIMA or other related Revenue Cycle or Health Information Services certification
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