Electronic Medical Records (EMR) Manager

On-Site position

The Electronic Medical Records (EMR) Manager oversees the utilization and optimization of EMR systems across the organization. S/he is responsible for leading cross-functional solutions to support healthcare delivery and business needs. The EMR Manager identifies workflow improvements and system resolutions to maximize effectiveness of systems and applications. Coordinates organization-wide EMR improvement efforts to promote system integration and effective care delivery. Supports quality improvement and patient outcomes by providing system mapping to ensure documentation integrity and accurate data capture. The EMR Manager is responsible for staff training in EMR and other related applications.

Must be able to demonstrate knowledge and skills necessary to perform all job-related activities as outlined below.

Key Responsibilities

System Oversight and Management

• Collaborate with clinical and non-clinical stakeholders to analyze workflows, identify pain points, and develop innovative solutions leveraging EMR capabilities.
• Spearhead cross-functional teams in the design, development, and deployment of EMR customizations, upgrades, and new functionalities.
• Identify specific EMR needs, address and resolve any issues related to EMR functionality and/or data management and implement system enhancements and updates.
  
  

Staff Development and Training

• Oversee training schedules, agendas, and role-specific course materials, job aids and post training competency testing as they relate to the EMR systems.
• Responsible for ongoing staff refresher training to promote the adoption of EMR and other system applications assuring compliance with all policies, procedures, laws and regulations.
• Promote a culture of continuous improvement and adherence to best practices.
  
  

Regulatory Compliance

• Ensure compliance with applicable federal, state, and local regulations, including HIPAA, CMS, and HRSA standards.
• Maintain up-to-date knowledge of healthcare regulations and implement policies to ensure organizational adherence.
• Gains information about future releases and leads implementation of new EMR systems features and upgrades.
  
  

Data Quality and Integrity

• Ensure the accuracy, accessibility, and protection of health information.
• Work closely with clinical staff to promote accurate documentation practices and improve data capture.
• Support organization-wide data collection, analysis, and reporting efforts, especially for quality improvement and regulatory compliance.
  
  

Project Management

• Establish and track Key performance indicators that help improve EMR optimization, efficiency, clinical impact, financial return, and user experience.
• Work in conjunction with leaders from various departments, including but not limited to: operations, clinical, quality, and analytics.
• Participate in project management processes including project documentation, monitoring of overall project progress, project communication, and management.
  
  

Privacy/Compliance

• Maintains privacy and security of all patients, employee, and volunteer information and access to such information. Such information is accessed on a need-to-know basis for business purposes only.
• Complies with all regulations regarding corporate integrity and security obligations. Reports on unethical, fraudulent, or unlawful behavior or activity.
• Upholds strict ethical standards.
  
  

Customer Service

• Actively supports, promotes, and works to fulfill the Mission, Vision, and core values of SDAIHC.
• Provides excellent internal and external customer service.
• Demonstrates SDAIHC’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
• Participates in on-going customer service training.
• In every action, seeks to promote SDAIHC as a top service organization.
  
  

Qualifications

Education:

• Bachelor’s degree in health informatics, Computer Science, Healthcare Administration, or a related field; master’s preferred.
  
  

Certification

• Will require eClinicalWorks Train the Trainer certification course to be completed within 90 days of hire. Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification strongly preferred.
• Current BLS and CPR certification through the American Heart Association.
  
  

Experience

• Minimum of 3-5 years of experience in informatics and Electronic Health Records management,
• Minimum 2 years in a supervisory or managerial role.
  
  

Preferred

• Experience serving a multicultural population.
• FQHC and/or public health background.
• Familiarity with Community Health Clinics and/or Indian Health Clinics
  
  

Skills

• Strong knowledge of Health Information Systems processes, healthcare regulations, and electronic health record systems.
• Excellent organizational, leadership, and communication skills.
• Strong verbal and written communication skills with ability to provide group and individual training.
• Ability to analyze data and generate actionable insights.
• Ability to manage multiple initiatives simultaneously demonstrating strong follow-through.
• Proficient in healthcare information technology and EHR systems (prior eClinicalWorks experience preferred).
  
  

Working Conditions

• This position typically operates in an office within a healthcare setting.
• Occasional travel may be required for professional development or organizational needs.
  
  

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Acknowledgement

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference

Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the San Diego American Indian Health Center, is an equal opportunity employer.