Customer Service Lead

Job Title: Customer Service Lead

Reports to: Director, Retail Merchandise

Contract Type: Seasonal

Salary Range: $19/hour

As the Customer Service Lead, the candidate will report directly to the Director, Retail Merchandise, while performing the following tasks:

Key Responsibilities

• Monitor Fun Zone staff to ensure proper break schedule implementation as well as proper policies and procedures are upheld.
• Oversee pregame setup which includes gathering promotional supplies, making sure Fun Zone area and Customer Service Booth are setup and clean.
• Guarantee all promotional giveaways, waivers and entrance items are distributed on-time.
• Supervise proper postgame breakdown of Fun Zone, promotional supplies, and Customer Service Booth.
• During games the individual will supervise the Customer Service Booth, providing guests with general information about the San Jose Giants Baseball Club and ballpark in a clear and concise manner.
• Assist in finding participants for on-field promotions.
• Handle Fun Zone monetary transactions, including selling of scorecards and novelty merchandise.
  
  

Qualifications

• An energetic attitude and excellent communication skills
• Ability to work well under pressure
• Strong organization skills
• Availability to work all home games including weekdays, weekends, and evenings
  
  

Experience

• Prior customer service experience is preferred
  
  

Job type: Seasonal, part-time

The San Jose Giants are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.