Usher

Job Title: Usher/Courtesy Crew

Reports to: Director, Retail Merchandise

Contract Type: Seasonal

Salary Range: $18.50/hour

The San Jose Giants are looking for friendly and enthusiastic members to join their Courtesy Crew Team. Courtesy Crew members are to assist fans throughout the game. General duties/responsibilities may include but are not limited to: providing excellent guest experiences, assisting guests with seats, answering guest inquiries, and creating opportunities to enhance fan experience.

Key Responsibilities

• Providing guests with excellent service and answering all stadium inquiries
• Help with guest seating
• Actively seek guest interactions to enhance their experience
• Participating in game entertainment segments: dances, contents, and cheers
• Enforcing facility policies and procedures
• Reporting fan issues or concerns; minor crowd control
• Assist with promotional item distribution
• Perform all duties necessary to ensure a safe and enjoyable game
  
  

Qualifications

• Strong customer service, listening, and communication skills
• Ability to handle minor conflicts and uphold policies and procedures
• Availability to work weekdays, weekends, and/or evenings
• Ability to stand and walk for prolonged periods of time
  
  

Experience

• Prior customer service experience is preferred
  
  

Job type: Seasonal, part-time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.