Poker Guest Coordinator

Sycuan Casino Resort


Date: 2 weeks ago
City: El Cajon, CA
Contract type: Full time
Job Purpose:

Promotes guest relations and coordinates seating within Poker

Job Duties And Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

  • Promotes guest relations by acknowledging and welcoming guests in a friendly and courteous manner, learning guests' names and game preferences, obtaining new and replacement Club Sycuan cards as needed, swiping player cards upon guest entry and exit of live games, answering incoming poker room calls, maintaining up to date knowledge of poker games and promotions, and providing guests with general information as needed. - 45%
  • Coordinates poker room seating by greeting guests, entering guest game preference into electronic poker board, notifying the guest when available, monitoring availability of games, notifying appropriate departments of game and tournament availability, notifying guests of requested game openings over loudspeaker or paging device, announcing promotions over the loudspeaker, and notifying Floor Manager of table changes and seat lockups. - 25%
  • Provides guest service by tracking and logging player information on forms, reports and databases, completing supply order request forms, and auditing, receiving, and stocking departmental supplies following established procedures. - 20%
  • Maintains the integrity of card control policy by collecting, suiting, and inspecting cards for defects, replacing cards as needed, and contacting surveillance and casino cage as directed. - 5%
  • Maintains adequate supply of poker chips by running chips from poker cage, refilling poker table banks, selling chips to guests upon request, and recording transactions according to established procedures. - 5%

Essential:

Education and Experience:

  • High School Diploma, High School Certificate of Completion, or G.E.D.
  • 1 year guest service experience
  • 1 year clerical or receptionist experience

Desirable:

  • Card room floor operations exposure
  • Cash handling experience

Essential:

Skills and Knowledge:

  • Working knowledge of card room floor operations
  • Ability to understand and follow verbal and written directions
  • Ability to interact effectively with team members and guests
  • Ability to communicate effectively in the English language
  • Ability to work in a fast paced environment
  • Ability to prioritize and perform multiple tasks and assignments
  • Ability to count cash and make change
  • Ability to recognize counterfeit monies
  • Ability to perform simple mathematical calculations
  • Ability to accept constructive criticism
  • Ability to maintain professionalism and composure
  • Ability to appear for work on time
  • Ability to complete forms and documents
  • Ability to understand and follow verbal directives and written directions
  • Ability to perform simple mathematical calculations
  • Ability to switch satellite signals
  • Excellent verbal communication skills
  • Basic data entry skills
  • Working knowledge of MS Word, Excel, and Outlook

Desirable:

  • Multi lingual
  • Working knowledge of poker games
  • Public speaking ability

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

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