Maintenance Supervisor

POSITION: Maintenance Team Lead, New Development

COMPENSATION: Hourly / Non-Exempt

REPORTS TO: Community Manager

Summary

The New Development Maintenance Team Leader is primarily responsible for helping to oversee construction and development, auditing, protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently, both during development and into stabilization.

ESSENTIAL RESPONSIBILITIES (Including But Not Limited To)

Work in close cooperation with the construction group during the building phase of the community.

Liaise with the construction group and the developer to share concerns, document progress, communicate progress and delivery update to CG management teams.

Complete physical auditing of each unit prior to opening; documenting and addressing any issues that may jeopardize warranty or other legal/compliance issues.

Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.

Assist with basic repairs and other general maintenance duties.

Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.

Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.

Ensure that the property is free of trash, debris and animal waste.

Ensure that the grass and landscaping are well maintained, including the watering of flowers.

Ensuring the best possible appearance of each apartment prior to new resident move-in.

Advise supervisor of items needing additional attention in the apartment, i.e. ripped carpet, torn linoleum, window or door repair, etc.

Aid with apartment turnovers as directed.

Communicate with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention.

Respond appropriately to emergencies, according to policies and procedures.

Participate in and attend all required in-service training sessions.

Ensure understanding and compliance with all policies and procedures.

Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.

Participate in Cardinal U training as required.

Preferred Qualifications

3-5 years of relevant industry experience, property management experience is a plus.

Must have excellent customer service skills, strong attention to detail and basic maintenance skills.

Working knowledge of pool service/maintenance required.

High school diploma or GED equivalent preferred.

Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.

Must be able to work weekends and be available for on call emergencies.

Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of minimum seventy- five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.