Restaurant Shift Leader

Position Summary:

At Pei Wei, Shift Leaders directly assist our Management teams and play a critical role in the success of our restaurants. Our Shift Leaders share the responsibility for training and guiding the behaviors of other team members. Success in this role requires the ability to work all aspects of a restaurant from guest service to kitchen execution. Additionally, capacity to understand and use back-office systems is critical to the role. Being comfortable as a leader is essential since Shift Leaders are asked to take the lead role in the absence of the Management.

Essential Functions:

• Certified/trained in Culinary and Front-of-the-House Operations and can perform duties & coach/verify on a daily basis.
• Certified food handler & can effectively teach and execute company safety and health procedures
• Effectively communicates (through live conversations, email, etc) to Team Members, Management, & RSO
• Acts as a role model in behaviors, dress, and guest interaction. Exhibits desired Pei Wei behaviors & standards & is a role model for dress, behavior, & interaction w/guests & team members
• Effectively leads the team during the shift, through coaching, delegation, and verification.
• Effectively follows/executes shift responsibilities as outlined on mod checklist - to include admin, reporting, scheduling, SMG scores, cash handling, opening/closing duties, inventory/ordering, etc.
• Effectively supports the onboarding/training process to include scheduling
• Effectively performs cash handling procedures according to company policies
• Effectively handles Guest relations & can coach team on behaviors to improve the guest experience
• Promptly escalates any Employee relations concerns to the GM
• Attends all store manager meetings
• Effectively executes other tasks/duties as assigned

Requirements:

Education and Certifications:

• High School Diploma or equivalent preferred

Experience:

• External Candidates: 6 months shift lead experience
• Internal Candidates: 4 months Pei Wei experience

Competencies:

Action Oriented

• Consistently works hard at an appropriate pace
• Is energized by taking on challenges
• Is committed to the brand and the team
• Looks for and shares ways to improve team performance

Customer Focused

• Puts needs of guests and team members first
• Identifies ways to exceed customer expectations
• Effectively handles difficult customer situations
• Notifies Managers of customer service failures or employment concerns in a timely manner

Self-Motivated

• Is passionate about individual and team success
• Looks for ways to go above and beyond
• Takes feedback positively and applies it to improve performance
• Maintains high performance when leadership isn't present

Working Conditions:

• Must be able to stand and walk for periods of four to ten hours in length each shift.
• Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift.
• Must be able to hear with 100% accuracy with correction.
• Must be able to see at 20/20 vision with correction.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.