Patient Access Coordinator

Job details

Pay: From $21-$21.50 per hour

Job Type: Part-time & Full time

Shift & Schedule: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays

Work Setting: In-Person/ Hospital Setting

Benefits

• Voluntary Benefits
• Flex Pay
• 401k
• Paid Time Off (PTO)
• Medical, Dental, & Vision Insurance

Job Description

Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.

As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.

Essential Functions

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

Knowledge & Skills

• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and/or basic computer skills
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols

Work Experience

• Related customer service experience and/or training; OR equivalent combination of education and experience

Education

• High School diploma or general education degree (GED) preferred

Required Licensure, Certification, etc.

• Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Must obtain immunizations and medical tests as required by Baylor Scott and White.

Working Conditions & Physical Demands

• Required to work varying shifts, including nights, weekends, and holidays as assigned.
• Must be able to work in inclement weather and various weather extremes.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment; but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 0% may be required.