Entry Level Customer Service Representative

Department: Swipe Say Easy

Location: Louisville, KY

Compensation: $18.50 - $27.50 / hour

Description

Entry Level Customer Service RepLocation: Louisville, KY
Employment Type: Full-Time
Salary Range: $18.50 - $27.50 Hourly (based on experience)


Position Overview


Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you!





Key Responsibilities

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.


• Resolve customer issues and provide solutions in a professional and efficient manner.


• Educate customers on Swipesay's products, services, and policies.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Collaborate with internal teams to address customer concerns and improve service delivery.


• Assist with account setup and troubleshooting technical issues.


• Identify opportunities to enhance customer satisfaction and loyalty.

Skills, Knowledge and Expertise

• High school diploma or equivalent


• Strong communication and interpersonal skills.


• Proficiency in using CRM software and customer support tools.


• Ability to handle multiple tasks and work efficiently under pressure.


• Problem-solving skills and a positive, customer-first attitude.

Benefits

• Comprehensive health insurance (medical, dental, and vision).


• 401(k) retirement plan with company match.


• Paid time off, including vacation, sick days, and holidays.


• Professional development and training opportunities.


• Employee wellness programs and resources.


• Flexible work environment with a focus on work-life balance.