Operations Coordinator

PRIMARY RESPONSIBILITIES:

• Coordinate and process reservations and bookings received by phone, email, or fax. Communicate with drivers to ensure that movements run smoothly.

Percent Time Spent Essential Functions

• 70% Reservations & Booking - Correspond with customers and suppliers inquiries, finalize reservations and booking information. Communicate with the team, vendors, and any other stakeholders.
• 20% Assign vehicles and ensure all movements run smoothly. Communicate with drivers to update movements when necessary.
• 10% Customer Service – Assist customers with golf equipment rental and merchandise purchase in the Pro Shop.

Secondary Functions

• Perform any other multi-task duties within company as assigned by General Manager.

Knowledge, Skills and Abilities

• High school graduate.
• Possess at least one (1) to two (2) years customer service or equivalent experience.
• Possess general management principles and techniques of organization operations.
• Able to effectively and professionally communicate with employees, business partners, and clients via written and verbal communication method in English.
• Possess working knowledge of Hawaii’s tourism industry, tour movements, and arrangements, understanding of different countries’ tour characteristics and needs.
• Possess computer skills, especially Microsoft Office Word, Excel, and email applications.

Working Conditions

• Air-conditioned office.
• Travel outside the office/remote workplace with varying weather conditions, including but not limited to noise, dust, fumes and vehicle exhaust.

Working Hours

• Normal business hours: 7:00 a.m.- 4:00 p.m., Sunday – Saturday
• Full-time - up to 40 hours per week; must be able to work a flexible schedule seven (7) days/week, including holidays. Overtime may be necessary, with prior management approval.
• Part-time – from 20 to 39 hours a week; schedule is determined based on availability and business needs.
• Regular attendance is required in this position.

Physical and Mental Demands

• Able to multitask and resolve concerns and issues in a timely manner.
• Constant – sitting, visual, hearing.
• Occasional – pushing, pulling, lifting and carrying less than 25 pounds, standing, walking, crouching, forward reaching, side bending, overhead reach, grasping, handling, finger dexterity, and eye-hand-foot coordination.
• Seldom – running, stair climbing, bending, squatting, kneeling, stooping, climbing.

Communication Demands

• Constant – requires written communication to co-workers, customers, outside trade persons/vendors, talking on the telephone, reading.
• Frequent – requires talking to co-workers, customers, outside trade persons/vendors, written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language.