Director of Service Delivery Excellence

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Director for Service Delivery Excellence, you will be responsible for exhibiting strong judgment while solving problems, prioritizing, demonstrating attention to detail in your work, and being flexible when new information is introduced into the client or team situation. Every day, you will be expected to directly influence and assist in maturing several key processes such as financial analyses, process performance report creation, model and tool development, process flows, group meeting facilitation, and client relationship development. To thrive you must be a high-performing hands-on individual who has proven delivery with a strong understanding of the revenue cycle process and technology.

Here’s What You Can Expect

• Direct a team of analysts and lean-redesign professionals who partner with process owners for ongoing standardization across multiple facilities and process refinement.
• You will guide the team to use data to generate key insights including variances to best practice, current maturity and performance, adoption levels, and pain points.
• Actively build and participate in the operational rhythm of the business including appropriate communication, insight, and incident management.
• Partner across teams and with key stakeholders to simplify processes, and policy and align procedures to changing business models/priorities.
  
  

Qualifications

• Minimum of 5 years of experience in revenue cycle management, with a significant portion in leadership.
• Experience with patient operations (scheduling, financial clearance, registration, financial counseling, customer service).
• Proven leadership experience, with the ability to lead large teams and manage department budgets.
• Strong and broad understanding of Revenue Cycle Operations within a hospital setting.
• Strategic vision and operational excellence across end-to-end solutions.
  
  

For this US-based position, the base pay range is $109,118.00 - $187,269.24 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.