Client Services Representative
ImageMark Business Services
Date: 8 hours ago
City: Gastonia, NC
Contract type: Full time
About ImageMark Business Services, Inc.
At ImageMark Business Services, Inc., we are more than just a marketing solutions provider; we are a specialized printing and packaging company. We offer both digital and offset printing and excel in digital print on demand with variable data, direct mail, wide format, kitting, fulfillment, and distribution services. Our capabilities extend globally, servicing many multi-location national brands. Located just outside of Charlotte in Gastonia, NC, we want to expand our dedicated team of professionals.
Job Overview
We seek an organized, customer-minded individual to join our client service team. This addition will be instrumental in supporting our clients and ensuring a world-class experience.
Responsibilities
This role requires a Monday through Friday full-time presence at our headquarters in Gastonia, NC, just outside of Charlotte, NC.
Benefits
Interested candidates are encouraged to send their resume and a cover letter detailing their experience and explaining why they are the best fit for this position to Charlotte Griffith, Client Relationship Manager, at [email protected]
At ImageMark Business Services, Inc., we are more than just a marketing solutions provider; we are a specialized printing and packaging company. We offer both digital and offset printing and excel in digital print on demand with variable data, direct mail, wide format, kitting, fulfillment, and distribution services. Our capabilities extend globally, servicing many multi-location national brands. Located just outside of Charlotte in Gastonia, NC, we want to expand our dedicated team of professionals.
Job Overview
We seek an organized, customer-minded individual to join our client service team. This addition will be instrumental in supporting our clients and ensuring a world-class experience.
Responsibilities
- Handle incoming client inquiries via phone, email, and chat
- Assist clients with placing orders and navigating our services
- Work closely with the sales team to support requests
- Troubleshoot and resolve client complaints and concerns
- Process orders in PACE, our Management Information System (MIS)
- Use technology platforms such as HubSpot and Microsoft Office Suite
- Coordinate with internal departments to provide timely delivery of services
- Prepare and maintain reports for client-specific needs
- Contribute to team efforts to achieve overall company goals
- 2+ years of experience in customer service or related field
- 2+ years of experience in the print industry is required
- Strong communication and interpersonal skills
- Proficient computer skills in Microsoft Office Suite
- Positive mindset
- Solution-oriented
- CRM software experience
This role requires a Monday through Friday full-time presence at our headquarters in Gastonia, NC, just outside of Charlotte, NC.
Benefits
- Competitive Salary
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Generous PTO and Holiday Schedule
- Opportunity for Career Growth
Interested candidates are encouraged to send their resume and a cover letter detailing their experience and explaining why they are the best fit for this position to Charlotte Griffith, Client Relationship Manager, at [email protected]
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Forensic Structural Engineer
EFI Global,
Gastonia, NC
4 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.IF YOU CARE, THERE’S A PLACE FOR YOU HEREEFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private...
Manager, Catalog and Content
MANN+HUMMEL,
Gastonia, NC
4 days ago
Role Summary Job Description This is a Hybrid position based at our location in Gastonia, NC. Job ResponsibilitiesManage content and research activities for internal and external customersManage and enable a diverse team of direct reports to conduct application and interchange research, digital asset creation, data mappings to industry standards and delivery of all content to the marketProactively lead projects to...
Assistant Systems Administrator
Kintegra Health,
Gastonia, NC
3 weeks ago
Summary Of PositionThe Assistant Systems Administrator (JSA) assists the Systems Administrator with the core IT Operations at Kintegra Health.The Assistant Systems Administrator ProvidesServersMaintain Server infrastructure and backupsImplement remote Perform or oversee vendor installation/maintenance of Windows-based applications on servers.Replace/upgrade existing server infrastructure at EoLManage remote server access/ application deployment (RDP, Parallels)Maintain and troubleshoot the Hybrid AD environmentAssist DevOps group with Linux...
